Education and Experience
Bachelor’s Degree in a Human Services field. No experience required.
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above
Certifications/Licenses
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Valid Driver’s License with acceptable driving record according to City Criteria
Job Knowledge
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
Reading
Advanced: Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents.
Writing
Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
Math
Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.
Communication Skills
Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
Independence and Decision-Making
Normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
Technical Skills
Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
Fiscal Responsibilities
No budgetary/fiscal responsibility.
Supervisory Responsibilities
No responsibility for direction or supervision of others.
PHYSICAL DEMANDS
Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.
NON-PHYSICAL DEMANDS
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Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
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Regular and predictable attendance is expected.
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May frequently experience time pressure, change or tasks, performing multiple tasks simultaneously, and working closely with others as part of a team.
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May occasionally experience emergency situations, irregular work schedule/overtime, and tedious or exacting work.
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May rarely experience noisy/distracting environment.
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.
WORK ENVIRONMENT
The work is typically performed in an office environment with rare exposure to physical danger or abuse,
The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.