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IT Technician (Infrastructure)

City of Dothan, AL
Dothan, AL Full Time
POSTED ON 5/20/2024

Description

This position provides technical customer services support for city information technology end users.

Major Duties

  • Pulls, routes, installs, and repairs cables for PCs, WAN, and LAN within City buildings.

  • Works closely with the City of Dothan fiber team, fostering collaboration and teamwork in fiber deployment, maintenance, and design implementations.

  • Assists in long-term projects as determined by the Infrastructure Division Manager.

  • Assists the Infrastructure Division Manager in building the City of Dothan L2 switching environment.

  • Assists in the planning, implementation, and maintenance of Wired and Wireless LAN equipment, WAN equipment, Access, security systems, backup/recovery systems, web-filtering, and firewall maintenance.

  • Works closely with the Infrastructure team to create and maintain documentation as necessary.

  • Answers telephone and provides assistance to technology end users.

  • Reviews, prioritizes, and completes work orders; enters tickets into ticket management system and monitors due dates for timely completion.

  • Maintains, troubleshoots, and updates a variety of information technology applications.

  • Manages and updates active directory through password resets, etc.

  • Performs hardware and peripheral device deployment; deploys software applications.

  • Maintains copiers, scanners, and printers.

  • Monitors IT tools and software and AS400 I Series operations; troubleshoots and resolves problems.

  • Maintains department and city information technology security standards.

  • Coordinates with hardware and software vendors to resolve problems and develop solutions.

  • Administers information technology tools and software.

Documents information technology solutions and processes.
  • Completes professional development and training.
  • Performs related duties.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

  • Knowledge of design, operation, and maintenance of Layer 2/3 networks.

  • Knowledge of installation, configuration, integration, maintenance, and operation of VoIP network systems and traditional telecommunications systems.

  • Knowledge of standard programming and scripting languages, including utilities applicable to network administration and operation.

  • Knowledge of information technology security principles and protocols.

  • Knowledge of computer hardware installation, repair, and maintenance principles.

  • Knowledge of end user support services principles.

  • Skill in troubleshooting and resolving computer hardware, software, and networking problems.

  • Skill in problem solving.

  • Skill in prioritizing and planning.

  • Skill in interpersonal relations.

  • Skill in oral and written communication.

SUPERVISORY CONTROLS

The Information Technology Systems Analyst assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results.

GUIDELINES

Guidelines include industry best practices, manufacturer installation, operations and repair manuals, and department and city policies and procedures. These guidelines are generally clear and specific but require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

  • The work consists of related technical duties. The variety of customer needs contribute to the complexity of the position.

  • The purpose of this position is to provide technical support for the installation, repair, and maintenance of the city’s information technology systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.

CONTACTS

  • Contacts are typically with coworkers, vendors, contractors, and the public.

  • Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

  • The work is typically performed while intermittently sitting, standing, walking, bending, crouching, or stooping while sitting at a desk or outdoors. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, distinguishes between shades of color, and utilizes the sense of smell.

  • The work is typically performed in an office, computer room, stockroom, warehouse, and outdoors, occasionally in cold or inclement weather. The employee may be exposed to dust, dirt, grease, and machinery with moving parts.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

Minimum Qualifications

  • Graduation from an accredited* college or university with an Associate’s degree in Information Technology, Computer Science, Management Information Systems, or closely related field.

  • Twelve (12) week internship with the City of Dothan (IT Department) preferred.

  • Bachelor’s degree from an accredited* college or university in Information Technology, Computer Science, Management Information Systems, or closely related field preferred.

  • Accredited through an agency recognized by the U.S. Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA).

CONDITION OF EMPLOYMENT/PROMOTION/DEMOTION/TRANSFER

Employees are required to complete Certification of Understanding & Condition of Employment/Promotion/ Transfer/Demotion Form (Personnel department). Employees will also be required to complete the Information Technology Support Services Employee Confidentiality Agreement (IT department).

NECESSARY SPECIAL REQUIREMENTS

  • Possession of a valid driver license and acceptable driving record. (PBA 9/10/01)

  • Employees are required to complete Certification of Understanding & Condition of Employment/ Promotion/Transfer/Demotion form (Personnel department).
  • Employees are required to complete the Information Technology Support Services Employee Confidentiality Agreement (IT department).

  • Employees in this position are fingerprinted within 30 days of employment/promotion/ transfer/demotion.

  • An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks.

  • An applicant for this position is subject to extensive background checks (since the age of majority) to determine eligibility and ensure requirements are met for this position.

  • Employees in this position are required to complete and pass the Criminal Justice Information System (CJIS) security training and exam every two (2) years after the initial training.

  • Employees in this position must pass a criminal background check every five (5) years after initial/pre-employment.

  • Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position. (PBA 8/13/12)

  • Must meet the City of Dothan’s employment physical standard, which includes drug/alcohol testing.

Application / Examination

Qualified applicants will be evaluated based on training and experience as documented on their application. This evaluation will comprise 100% of their final grade.

Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing jobs@dothan.org.

An Equal Opportunity, Affirmative Action Employer


The City of Dothan provides a diverse package of benefit programs:

  • Vacation: 12 Vacation Days per calendar year
  • Holidays: 12 Paid Holidays per calendar year
  • Medical and Dental Insurance: Offered through Blue Cross/Blue Shield of Alabama. Rates vary based on coverage selected
  • Retirement Plan: Administered through the Retirement Systems of Alabama
  • Life Insurance: Administered through Unum Life. No cost for eligible employees
  • Military Leave: up to 21 working days per calendar year with Military Orders
  • Direct Deposit: Employees may elect to have their payroll check deposited directly into their bank account
  • Employee Health Clinic: Industrial Nurse on duty for work related injuries and minor illnesses


    Other benefits include: Cafeteria plan, Credit Union, Deferred Compensation plans, Employee Assistance Program, Physical Fitness Program, Jury Duty Leave and more.....

    Note: All benefits are subject to eligibility requirements. Individuals are responsible for any related fees or charges that may apply.

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