Director of Community Impact

Position Summary

GENERAL SUMMARY: Lead, plan, direct, and coordinate the activities of the Community Impact Department which includes the Multicultural Family Center, AmeriCorps program, community outreach and impact programs; equitable fine & fee reform; and prevention and diversion services focusing on inclusion, equity, resiliency, and sustainability; lead, manage and direct staff; write and implement grant-funded programming in partnership with community partners; and perform other duties as assigned. This valuable team member will be an integral part of supporting efforts to become a high-performance organization – data-driven and outcome-focused - with the ultimate goal of creating an equitable community of choice, and desires to be part of an organization that values service, people, integrity, responsibility, innovation and teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class involves responsibility for leadership of the Community Impact Department. Work is performed in accordance with established standards and policies. The employee in this class must exercise individual initiative and independent judgment, discretion, and collaboration with relative independence; exercises strategic and visionary thinking resulting in long-term community-wide application and impact; and exercises control and review of multiple assigned functions, divisions, and significant resources. Work is reviewed by the City Manager through observation, results achieved, reports and conferences.

Job Duties

• Define and revise a theory or theories of change for how program activities will lead to long term results.
• Plan, direct, manage and oversee program and staffing activities.
• Staff training, growth, and development required to provide equitable municipal services; and cross-departmental collaboration and integration.
• Collaborate with multiple departments to achieve equitable fine and fee reform and prevention and diversion outcomes, and forward movement of poverty reduction initiatives. Collaborate with individuals and organizations to identify community needs, leverage community assets, and solve community problems through a collective impact model.
• Increase understanding and knowledge of community members on the impacts of poverty and respond to the needs of communities disproportionately impacted by poverty.
• Partner with organizations and various city departments to create equitable outcomes for community members disproportionately impacted by poverty.
• Conduct studies, collect and analyze data, report on performance, and utilize for program development and improvements.
• Prepare and administer state and federal grant applications, reports and correspondence. Maintain effective working relationships with government jurisdictions at all levels.
• Develop and maintain sound fiscal and organizational management systems and practices compliant with federal laws and regulations, federal AmeriCorps requirements, and Volunteer Iowa state policies and procedures.
• Develop and maintain budgets and agreements.
• Develop and oversee policies regarding participant involvement and program requirements.
• Develop operating strategies, partnerships and management systems and practices.
• Recruit, onboard, and retain personnel.
• Conduct training, evaluations (personnel and program), surveys, needs assessments, retention strategies, and recordkeeping.
• Prepare and deliver presentations to the public, City officials, and business and civic organizations.

• Market and promote services and programs.

• Economic and Sociological Awareness– Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. Knowledge and understanding of poverty and barriers to racial equity and the collective impact model. In-depth knowledge of the intersectionality between economic and community development, and other programs related to equity.
• Team Development, Community Collaboration, and Partnerships – Skills in development of teams and partners identifying collaboration opportunities. Support creative enhanced community engagement and ownership of community activities. Developing community relationships across various demographics. Create and implement a shared vision.
• Mediation and Conflict Resolution – Skills in navigating conflicts to identify a shared outcome and develop agreements to move forward.
• Leadership – Ability to lead independently, collaboratively, proactively, taking initiative, and multitask.
• Customer and Personal Service?- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Skills in strategic planning, resource allocation and coordination of people and resources. Knowledge of finance, planning, marketing, budgeting, and grant writing principles, practices, techniques, procedures, and administration.
• Policy and Procedure Development and Implementation
• Human Resources - Knowledge of personnel recruitment, selection, training.
• Data Collection & Analysis - Strong organizational and record-keeping abilities. High-level ability to work with computers and tech, and software programs. Working knowledge of software including Microsoft Office Suite.
• Critical Thinking, Analysis, Complex Problem Solving and Decision Marking – Analyzing problems, thinking about the pros and cons of different ways to solve a problem, and identifying/implementing solutions. Figuring out how a system/process should work, measuring how well it’s working and how to improve it to arrive at equitable outcomes. Use deductive and inductive reasoning to solve problems. Create new and original ideas.
• Interpersonal, Oral and Written Communication – Listening to others for comprehension. Communicating through public speaking and writing clearly with awareness of the audience. Figuring out how to use new ideas or things while listening to others, not interrupting, and asking good questions through active learning and listening.

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor's degree in business or public administration, non-profit management, youth services administration, multicultural studies, education, or related field; and
• At least 5 years of relevant work experience at a supervisory level; or
• Any combination of relevant education and experience.
• Possession of or ability to obtain and maintain a valid driver’s license or, alternatively, the ability to travel independently throughout the community.

• Education, training, and professional experience working with culturally diverse populations.
• Bilingual or multilingual fluency in writing, reading, or speaking.

• Frequently required to sit, stand, walk, bench, squat, run, kneel, crouch, crawl.
• Occasionally walk and carry materials up and down stairs.
• Occasionally lift and/or move up to 15 pounds assisted or unassisted.
• Noise level in the work area is typically moderate.

Supplemental Information

FLSA STATUS: Exempt

SUPERVISORY STATUS: Administrative

Our Commitment to You
We are committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities. The City of Dubuque values a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration and work-life harmony. We offer job stability, a comprehensive benefits package, and an opportunity to serve and support our diverse community. We are an equal opportunity employer with a commitment to diversity and an inclusive workforce. Women, minorities, veterans, and people with disabilities are encouraged to apply.