What are the responsibilities and job description for the Citizen Services Assistant position at City Of Gary?
CITIZEN SERVICES ASSISTANT
Department: Media
Reports to: Director of Constituent Services
Status: Part -Time
Salary: $13.26 Per Hr
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JOB DESCRIPTION:
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To serve as the first point of contact for visitors by greeting persons, determining purpose of visit, and directing them to specific destinations
To answer, screen, and/or forward incoming phone calls promptly and efficiently, providing information or taking messages
To manage complaints from constituents by accepting and documenting request from citizens (via) telephone or in person, recording information into the City’s 311 system
To provide resources including services or general information from internal departments or offices and external organizations or agencies within the city or surrounding areas
To perform administrative tasks such as photocopy, email, data entry, transcribe handwritten information
To analyze data to determine answers to questions from visitors or constituents
To stock Citizen’s Services Desk with information provided by City Administration, organizations, and citizens
To triage mail as a support to City of Gary departments within City Hall
To manage the reception area, ensuring it remains tidy and presentable at all time
To assist with special projects and other duties as assigned by the Director of Constituent Services
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QUALIFICATIONS:
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An Associate degree from an accredited college or university or related field experience.
Verbal and written communication skills to interact clearly with constituents, visitors, and other employees
Patience and listening skills to respond appropriately and interact positively regarding constituent complaints
Interpersonal skills to create a pleasant experience for all visitors, such as being personable and attentive
Time management skills to prioritize and complete a side variety of tasks throughout the day
Organization skills to keep accurate records and find important information quickly
High level of professionalism and courtesy
Proficiency in Microsoft Office
Attention to detail
Salary : $13
