Temporary Meter Reader

Description

Essential Functions

• Reads water meters on an assigned route and records information into the electronic reader.
• Answers questions and provides information to customers and the general public.
• Investigates customer complaints regarding high usage readings, no water and water leaks.
• Assists customers in locating water leaks.
• Drives an assigned city vehicle to and from various locations.
• Inspects meters for proper operation and enters notation of damage or malfunction, illegal usage and other customer information into electronic, hand-held unit.
• Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Minimum Qualifications:
One year of experience in customer service or one year of experience working with landscape irrigation or light plumbing.

Candidates that have basic plumbing, landscaping, and data entry skills are preferred.

Knowledge of:
City water billing procedures
Basic operation, maintenance, service and repair of water service equipment
Basic mathematics and record keeping principles

Skill in:
The use of small hand tools
Operation of a 2-way radio

Ability to:
Use a hand held computer
Analyze customer service problems and take appropriate action or make recommendation. Make independent on work site decisions
Deal tactfully and courteously with the public and provide good customer service
Interpret City and department rules as applied to water billing and collection services
Test water meters and determine reasons for excessive consumption
Install and replace water meters, clean out, raise/lower meters and replace pipes
Read and follow street maps
Provides training to department staff on meter reading and various service orders

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Special Requirements:

• Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy.
• A valid Arizona driver's license.

Physical Requirements/Working Conditions

Physical Requirements:
Requires considerable walking, climbing, kneeling, lifting of up to 80 pounds and standing, often in confined spaces under all weather conditions.

Working Conditions:
Deals with irate and hostile customers in field locations. Exposure to vicious dogs, snakes, insects, traffic hazards. Exposure to adverse seasonal conditions.

No benefits provided