Signing Bonus - $2,500 - $3,500 depending on experience*
Relocation assistance*
First Review Date: April 18, 2024
The city of Goodyear is looking for Telecommunications Operators to join the Telecommunications Team. This position answers 911, TDD, and administrative telephone lines and provides information requiring a broad knowledge of City/Police affairs. Retrieves and transmits data to/from officers. Inputs initial incident data into the Computer Aided Dispatching System. Operates as a communications trainer. Position requires a high school diploma or GED; at least one (1) year work experience in a customer service, clerical, administrative, or dispatching field and a minimum of 3970 keystrokes. Position requires working rotating shifts to include days, evenings, nights, holidays, overtime and weekend shifts.
The ideal candidate will possess at least two (2) years prior Emergency Dispatch experience in an emergency services communications center. Will be familiar with law enforcement processes, possess a calm demeanor and be able to work days and/or nights, weekends, holidays and overtime hours as needed. Ideally will possess ACJIS TOC certification and type 45 WPM. Applicants should have speaking voices that are clear and easily understood over both the phone and police radio.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:
Adaptability - Integrity - Initiative - Empathy - Optimism – Innovation
Examination Process: Only a limited number of the most highly qualified applicants meeting the city's requirements will be invited for an interview. Examination process for this position will include:
CritiCall Skill Test The computerized CritiCall pre-employment test measures computer-related multitasking abilities and skills a person needs to possess to become a successful dispatcher. The test requires applicants to listen over a headset and the skills test will cover the following:
Data Entry
Data Entry MT (Audio)
Call Summarization
Cross Referencing
Cross Referencing (Audio)
Memory Recall-Numeric (Audio)
Prioritization
Suburban - Rural Map Reading
Reading Comprehension
Applicants will have one hour and forty-five minutes to complete the assessment.
Panel Interview Successful applicants will be interviewed by an interview panel. The applicants will be asked several questions in reference to their abilities to perform the objectives of the position. Also, applicants will be asked situational questions related to decision making and judgment. Applicants will be graded and ranked based on their performance.
Background Investigation After successful completion of the testing process, selected applicants continuing in the process will be given a background packet to complete and will be interviewed by a background investigator.
Polygraph Examination During the background investigation, applicants will be given a polygraph examination administered by a qualified, state licensed police polygraph examiner. The examination will cover criminal activity, drug usage, truthfulness, integrity and employment history.
Psychological Evaluation The psychological evaluation consists of two parts: a series of written tests to include a suitability assessment and an interview with a certified Psychologist.
Substance Abuse Screening In accordance with City guidelines, all employees who work in safety sensitive positions will be subjected to pre-employment controlled substance drug and alcohol testing. All offers of employment are conditional upon an applicant's successful completion of screening.
**Please Review the Listed Automatic Disqualifiers for the Position** - Minus taxes and should new hire resign within 12 months of hire, the signing bonus received will be refunded to the city by deduction from your final pay checks.
**Should new hire resign within 24 months of hire, the relocation assistance received will be refunded to the city, prorated, by deduction from your final pay checks.