What are the responsibilities and job description for the Customer Service Representative position at CITY OF HERMISTON?
The City of Hermiston is accepting applications for the position of Customer Service Representative. This position receipts payments and maintains necessary records of utility payments from the public. Responds promptly and courtesy to inquiries/requests from the public regarding utility billing and services provided by the city. Supports the department in performing a variety of accounting, budgeting and financial reporting functions; organizes and maintains filing systems and prepares routine reports.
Knowledge of principles and procedures of accounts payable processing, financial record keeping and reporting; governmental bookkeeping, budgeting and accounting principles and practices; rules of effective English usage and grammar; modern office procedures, methods and computer equipment; business telephone etiquette; city operations, organization, policies, procedures, regulations and ordinances; pertinent federal, state and local laws, codes and ordinances.
Maintain accurate accounting records and reports; independently research assigned problems; organize and summarize information from various sources into format of own design; establish priorities and organize own workload; maintain confidentiality; accurately produce required work; deal effectively with frequent interruptions and several situations at one time; maintain effective working relationships with co-workers, vendors, contractors, public officials, management, and the general public; deal courteously and tactfully with the public; communicate effectively both orally and in writing; use independent professional judgment and work with minimal supervision.
Job Type: Full-time
Pay: $56,040.00 - $68,184.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location