INFORMATION SYSTEMS DESKTOP SPECIALIST

LOCATION: City of Ithaca - Public Information and Technology

SALARY: $52,069, with subsequent increases to $62,48

The City of Ithaca values diverse perspectives and life experiences. We encourage people
of all backgrounds to apply, including people of color, women, LGBTQ , veterans, people

with disabilities, and those with lived experiences.

POSITION DESCRIPTION: This position is responsible for providing technical support for the com-
puter hardware and software maintained by the City of Ithaca, and for assisting with data networking
activities. The incumbent is also responsible for training and assisting City staff in the use of City
computer systems. The work is performed under the general supervision of the Information Sys-
tems Manager with latitude allowed for the exercise of independent technical judgment in the perfor-
mance of the work. Does related work as required.

To view the complete job description visit: http://www.cityofithaca.org/302/Job-Descriptions.

MINIMUM QUALIFICATIONS:

A. Possession of a Bachelor's Degree in Computer Science, Information Systems, Network Engi-

neering or a closely related field with similar course curriculum; or

B. Possession of an Associate's Degree in Computer Science, Computer Technology or a closely

related field with similar course curriculum AND one (1) year of full-time paid experience, or its
part-time paid equivalent, as a computer support specialist, network support specialist, micro-
computer technician or equivalent position providing technical desktop computer and/or network
support; or

C. Graduation from high school or possession of a high school equivalency diploma AND two (2)

years of full-time paid experience, or its part-time paid equivalent, as a computer support spe-
cialist, network support specialist, microcomputer technician or equivalent position providing
technical desktop computer and/or network support; or

D. Any equivalent combination of training and experience as defined by the limits of (A), (B) and

(C).

Note: College degrees must have been awarded by a college or university accredited by a region-
al, national, or specialized agency recognized as an accrediting agency by the U.S. Department of
Education and/or U.S. Secretary of Education. If an applicant’s degree was awarded by an educa-
tional institution outside the United States and its territories, the applicant must provide independ-
ent verification of equivalency. A list of acceptable companies who provide this service can be
found at
the required evaluation fee.

SPECIAL REQUIREMENT: Possession of a valid New York State Class D driver license or a
valid driver license equivalent to a New York State Class D driver license at the time of appoint-
ment and maintenance of said license for the duration of employment.

RESIDENCY REQUIREMENTS: There are no residency requirements for this position.

APPOINTMENT STATUS AND EXAM REQUIREMENT: This will be a provisional appointment
pending the results of a civil service examination to be scheduled at a later date. Permanent ap-
pointment will be dependent upon the candidate's exam score.

APPLICATION MATERIALS REQUIRED:

• City of Ithaca application
• Copy of high school and college transcripts
• Copy of driver license
  

Applications must be received by the City of Ithaca Human Resources Department no later
than 4:30 PM EST on the last filing date indicated below. All applications must be submitted
electronically through our online application program. We do not accept paper applications,
faxed applications, e-mailed applications or photocopies of applications.

Submit required application materials by March 27, 2024:

City of Ithaca
Human Resources Department

We would love to have you on our team! We hope to hear from you soon!

Issued: February 27, 2024