Emergency Dispatch Supervisor

EMERGENCY DISPATCH SUPERVISOR

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.  Specifications are not intended to reflect all duties performed within the job.

DEFINITION

The Emergency Dispatch Supervisor is a single position classification utilized in the Police Department, which provides emergency and non-emergency communications and dispatch services to law enforcement, fire protection, medical services, and other public safety agencies. Reporting to the Police Captain, or designee, the incumbent will provide lead supervision and training of subordinate dispatchers in addition to regular dispatching responsibilities.  

SUPERVISION RECEIVED AND EXERCISED

Receives direction from a Police Captain, or designee

Exercises direct supervision over subordinate dispatch staff

ESSENTIAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

1. Plans, assigns, schedules, supervises, organizes, participates in, and reviews the work of subordinate dispatchers 
2. Trains and instructs subordinates and ensures work completed is in conformance with established work standards.
3. Ensures all dispatchers are properly trained and maintains standard training requirements.
4. Conducts ongoing training of division personnel and maintains records 
5. Assists in the interviewing and hiring of dispatchers.
6. Approves time off request for staff. 
7. Evaluates the performance of subordinates and recommends appropriate courses of action in disciplinary matters.
8. Recommends, implements, and trains staff on policy and procedure updates and/or changes.
9. Maintains all users on California Law Enforcement Telecommunications System (CLETS), Cal-Photo, and Active 911 systems.
10. Runs statistical reports for stats for 911 system.
11. Makes 911 recordings for agencies and other departments.
12. Receives and dispatches routine and emergency telephone and radio communications from law enforcement, fire protection, medical services, and other public safety agencies.
13. According to department procedures and practices, determines the proper jurisdiction, equipment and personnel to be dispatched.

monitors several public safety frequencies.

1. Coordinates efforts with public safety on the scene of an emergency

1. Provides information to field personnel responding to fire alarms with local units on assignment and with personnel from other agencies

1. Responds to communications equipment to send, receive, and record information
2. May monitor fire and burglar alarm systems

1. When situation dictates, may perform all required duties of a Senior Emergency Dispatcher and/or Dispatcher I/II

Marginal Functions

1. Perform other duties as required.
2. Occasional work may be required outside of the normal operating schedule. 

QUALIFICATIONS

Knowledge of:

Operations, procedures and policies of the dispatch center.

Cities, location of highways, main streets, major buildings and geography of the City of Lemoore and general Kings County locations.

Maps and map reading

Computer Aided Dispatch (CAD) systems

911, fire radio and law enforcement radio systems

Proper English grammar, vocabulary and spelling

Effective training and supervision techniques

Modern Office equipment and procedures, including computers

Ability to:

Plan, organize, direct, assign, and supervise the work of subordinate staff

Provide effective leadership in staff development

Foster continued professional growth of staff

Complete continuing education courses to maintain registration, licensure, or certifications

Plan, arrange and prioritize workload and subordinates' assignments

React quickly, appropriately, and calmly in emergency situations to determine appropriate course of action

Maintain confidentiality of sensitive information

Accurately and quickly interpret maps and be able to properly identify the locations of major landmarks,      cities, highways, main streets, major buildings and the geography of the City of Lemoore and general Kings County areas

Flexibly alternate attention among a variety of tasks

Exercise tact, courtesy and patience in public contacts

Communicate effectively both orally and in writing

Carry and respond to radio transmitter, pager, cell phone or walkie-talkie

Speak and enunciate clearly and with appropriate volume over radio and telephone

Speak, write and conduct interviews and trainings effectively

Establish and/or maintain cooperative working relationships with staff, community and resource agencies

Frequently speak to the general public as a county representative

Type and use a computer keyboard with speed and accuracy

Follow and train others to follow safe work practices including workplace safety policies and procedures 

Properly use, train and direct others to properly use personal protective equipment 

Multitask within the scope of responsibilities. 

Incumbent must dispatch and monitor for Fire, Law Enforcement, Animal Control, and other local agencies as required. 

Incumbent must simultaneously operate and monitor multiple automated systems, including CAD, CLETS, and 911 systems.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

      Experience:

Two years of experience as a Senior Dispatcher or equivalent; or three years of public safety emergency services dispatching experience. 

Training:

Equivalent to graduation from high school.

License or Certificate

Possess and maintain a valid California Peace Officer Standard Training (P.O.S.T.) Public Safety Dispatcher Certificate.

Possess and maintain a valid California driver’s license issued by the Department of Motor Vehicles. 

Special Requirements

Ability to type at a speed of 35 net words per minute

Ability to work irregular hours and variable shifts including evenings, nights, weekends, and/or holidays 

Ability to qualify for security clearance through a background investigation and fingerprint check

Requires occasional travel within county and out of county.

WORKING CONDITIONS

Environmental Conditions:

Primarily works in a highly controlled access facility where public entry is heavily restricted. 

Physical Conditions:

Sit/stand for extended periods of time at a desk and/or computer terminal without the ability to alternate positions; typing on a computer or keyboard on a routine basis; communicate orally, in person, on the phone and over radios; hear telephone conversations and normal radio communications with static or weak transmissions; visual ability to distinguish colors on Computer Aided Dispatch (CAD) machines; routine visual ability for reading, watching, driving, and viewing computer screens; may in rare circumstances, be required to work in field requiring exposure to outdoor elements including weather extremes, loud noises and/or uneven terrain.