Library Services Representative (PT) - Youth Services

Position Summary

Performs a variety of paraprofessional duties in the Library including customer service, information and reference service, instruction, and circulation functions. Assists patrons with library systems and questions in-person, via phone and email.

Essential Functions

• Performs general and in-depth questioning to respond appropriately to information needs.
• Assists and instructs patrons in using the library's resources, services, computers, printers, copiers, fax, vending, other equipment and software.
• Assists patrons with directional and procedural inquiries.
• Creates and maintains library customer accounts.
• Uses search and retrieval techniques to locate appropriate print, audiovisual, and electronic materials.
• Understands, follows, and interprets library policies and procedures. Assures confidentiality of library customer account records.
• Participates in Library outreach activities.
• Assists and backs up other library units as assigned.
• Assists with opening and closing procedures.
• Participates in maintaining the organization and cleanliness of the Library.
• Performs other related duties as requested, assigned, or required.

• Analyzes and resolves patron account issues in-person, by phone and email.
• Calculates, receives, and posts payments; balances cash drawer.
• Collects and balances all monies from public use copiers, printers, fax, and vending units.
• Prepares accurate daily department bank deposits and records management imaging.
• Troubleshoots equipment issues with self-checkout kiosks, copier/fax coin boxes, vending unit, and materials sorter.
• Coordinates library-material processes such as expired/suspended holds, lost and recovered, return claims, missing and mismatched, damaged, deemed lost, and other.
• Retrieves, sorts, and shelves library materials using knowledge of Dewey Decimal Classification, subject classification, and alpha/numeric filing systems.
• Conducts and maintains library materials inventory.
• Processes and reconciles library materials return bins.
• Ensures daily overdue and holds notices for patrons via phone are processed and sent.
• Receives, records, and distributes newspapers and other mail.
• Assists with training and orientation of new staff, interns, and volunteers.
• Directs activities of part time staff, interns, and volunteers.

• Provides in depth reference, research, and readers advisory assistance for patrons.
• Instructs and assists makerspace and digital media lab users with equipment and software.
• Assists with the Interlibrary Loan service including verification, requests, receiving, processing, tracking and returning of materials.
• Assists with the implementation of library programs and events.
• Designs and creates displays, reading lists, signage, flyers, posters, and other publicity to promote library resources, services, and programs.

• Provides in depth reference, research, and readers advisory assistance for patrons.
• Assists with implementation of library programs and events.
• Designs and creates displays, reading lists, signage, flyers, posters, and other publicity to promote library resources, services, and programs.

Position Qualifications

Education & Experience

• Two years of college required.
• 6 months of customer service experience required. Library, cashier, data entry, integrated computer system, alpha/numeric system experience preferred.
• Two years of library experience preferred.
• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.

• Knowledge of organization of library materials, including Dewey Decimal Classification System and Library of Congress Subject Headings.
• Knowledge of basic library principles and practices.
• Knowledge of customer service methods and techniques.

• Ability to demonstrate exemplary customer service in person, over the phone, and via written communication using the English language.
• Ability to effectively resolve customer complaints and concerns.
• Ability to analyze and perform and/or manage a variety of library projects from planning through implementation.
• Ability to exercise initiative and independent judgment to make basic operational decisions and respond to various customer service needs using courtesy, persuasion and tact.
• Ability to accept responsibility and account for his/her actions.
• Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
• Ability to be punctual and attend work regularly.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to perform work accurately and thoroughly.
• Ability to communicate clearly, and obtain and relay information effectively with customers, staff, and volunteers.
• Ability to organize time effectively.
• Ability to use standard office practices and automated systems.
• Ability to learn and utilize new processes, procedures, software, and equipment.
• Ability to accurately process and record customer and business transactions.
• Ability to multi-task and adapt to changing environments.
• Ability to prioritize and organize workload to meet deadlines.

• Skill in operating a variety of office equipment and software including personal computers, photocopiers, scanners, Microsoft Office, Internet, email, and other equipment or software typically encountered in library services. Skill in communicating clearly and concisely, both orally and in writing.
• Skill in teaching individuals and/or groups.
• Skill in attention to detail.

• Bilingual in Spanish preferred.

• Must submit to and pass pre-employment drug tests.
• Must be available to work nights, weekends, and some split shifts as required. Hours may vary.

Work Hours

Days, evenings, weekends.