Guest Service Attendant - Recreation

The Guest Services Representative is primarily responsible for assisting and directing guests or members who visit or phone the Louisville Recreation/Senior Center.  This position also requires knowledge of all program areas within the recreation division.  Must be available to work nights and weekends. 

• Essential function is to greet and assist guests and members, and to provide exceptional guest service to all guests.
• Answer all incoming calls and provide appropriate information to callers.
• Manage Member services tasks such as:  check in patrons, process new memberships, pass renewals, process program registrations, apply payments, issue cash refunds
• Monitor facility and locker rooms.
• Process monetary transactions using Rec Trac computer software.
• Enforce established rules, regulations, and enforce policies
• Cash handling including daily transactions and cash drawer balancing.  Handle and process payments with a responsibility for assigned funds and receipts.
• Administers first aid, CPR and other medical attention as needed.
• Performs other duties as assigned
• The list above is intended to be illustrative of the responsibilities of the position and not all encompassing.  Duties may change at any time.

EDUCATION, TRAINING, AND EXPERIENCE: 

• Minimum age requirement is 16 years of age.  
• Experience in parks and recreation or health club employment is desirable.  
• The position requires accountability for financial transactions and the ability to manage cash.  
• Experience in over-the-counter and telephone customer service is required.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Strong customer service skills and ability to interact professionally with the public.  Genuine enjoyment of helping people.
• Basic computer skills.
• Communicate professionally and effectively both verbally and in writing.  
• Establish and maintain effective working relationships with fellow employees, guests and members. 
• Must exhibit initiative and sound judgment skills.                               
• The position requires a working knowledge of clerical procedures, computers, Window based applications and professional telephone skills.   
• Experience with computers and familiarity with RecTrac software is helpful. 
• Representatives must be able to demonstrate good public relations skills and to reason and resolve conflicts effectively.  
• Know or have the ability to become familiar with all program areas within the recreation division.
• Ability to recognize safety hazards and notify supervisors
• Ability to provide guest service in a face paced, chaotic environment
• Ability to set up, maintain and tear down activity related equipment

SPECIAL LICENSE, REGISTRATION, OR CERTIFICATE REQUIRED: 
CPR and AED, certifications are required.  If not already certified, must be obtain them within the first month of employment.

PHYSICAL REQUIREMENTS OF THE JOB: 
While performing the duties of this job, the employee is regularly required to sit, walk, use hands, fingers, handle objects, tools or controls; read, speak and hear.  The employee is occasionally required to walk and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds unassisted and 100 pounds with assistance.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  Must be able to respond to emergency situations that may arise in the recreation center.
 
WORK ENVIRONMENT: 
Work will be performed in indoor environment which will include exposure to noise and stressful situations.  
 
OTHER NECESSARY REQUIREMENTS:
Candidates may be required to complete and pass a pre-placement physical,
and a background investigation prior to employment.

}EQUAL OPPORTUNITY EMPLOYER:
The City of Louisville offers Equal Opportunity for employment and advancement to all qualified applicants and employees.  It is the city’s policy not to discriminate on the basis of race, religion, creed, sex, age, national origin, ancestry or disability unless related to a bona fide occupation qualification.  This policy applies to all aspects of employment and the provision of the municipal services.  The Human Resources Manager has been designated as the compliance coordinator for persons with disability seeking employment and will provide reasonable accommodations for testing and employment to qualified applicants.

Salary : $13