System Analyst - ERP

This is an advanced technical position that works with teams of technical professionals engaged in the deployment, configuration, and management of enterprise resource planning (ERP) applications. These ERP systems include, but are not limited to financials, human resources, timekeeping, staffing and scheduling. The System Analyst is responsible for the daily operation and maintenance of the city's ERP platforms and does related work as directed. This position requires stand-by hours on a regular or rotating basis plus adjusting work hours as necessary.
 
This professional position reports to an assigned supervisor and may exercise some degree of autonomy in accomplishing the IT department's strategic goals while providing technical support and project execution for various City departments. This includes assisting other technical staff and stakeholders with the planning, development, installation, configuration, maintenance, support, and optimization of all ERP systems as required.  The person will also assist technical staff as required to analyze and resolve end user computing experience and global customer issues in a timely and accurate fashion. In addition, this position will provide end user and peer training where required

• Works closely with HR and Finance departments on troubleshooting daily payroll and batch import/export processes.
• Monitors ERP systems for operational efficiency and performance.
• Makes modifications, corrections and updates of software systems; conducts diagnostic tests of software/hardware systems as required and makes corrections and adjustments as necessary.
• Provide technical direction and assistance to technical staff on ERP and timekeeping application systems, problem resolution and system outage troubleshooting procedures.
• Provides help to users by answering in-person, or phone support requests for hardware and software issues.
• Follow best practices and tools for project execution and management, as directed by IT Project Management Office.
• Track project milestones and deliverables.
• Stay current on emerging technologies and their potential impact on the Department’s initiatives.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Performs occasional hands-on support at the desktop/laptop level.
• Participates in fact finding interviews to gather information; applies current state-of-the-art technology to effect solution of problems; arrives at design objectives and requirements.
• Evaluates documented resolutions and analyze trends for ways to prevent future problems.
• Manage and implement projects with timelines, responsibilities, and budgets, due dates, tracking, presentations, training, and on-going support.

• Education: Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from a four year college or university with major coursework in computer science, information systems, or a closely related field would provide this opportunity.

• Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, five years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi-platform information systems environment including experience installing and maintaining systems software and working with database structures. Additional, highly relevant professional level experience may be substituted for the required education. Financial or government industry experience will also be considered.
• Related experience may be substituted for education on a year-for-year basis.

PREFERENCES:

• Previous experience with Kronos Workforce Dimensions and/or Kronos Telestaff
• Previous experience in public sector, specifically one with Public Safety departments.
• The ideal candidate will have two or more years of experience with Tyler products, such as Munis, EnerGov, Utility Billing & Cashiering.
• General understanding of Utility Billing processes within a city or municipality.
• Experience with Power Details, or similar off duty scheduling applications.
• Experience with Microsoft Teams and Office 365

Physical Requirements:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact. Physical capability to effectively use and operate various items of office related equipment. Some standing, walking, moving, climbing, carrying, bending, kneeling, reaching, and handling, sitting, standing, pushing, and pulling.

For all positions:

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Performs related work as required
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach

For all technical, professional, supervisory and managerial positions:

• Ability to develop innovative and creative solutions to issues consistent with the City’s strategic plan.

 

• Applicants must detail any related work experience on the application or risk disqualification.  It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility.  City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified.
   
  Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application.

Salary : $33 - $55