Customer Service/Civilian Report Taking Technician

Basic Purpose of the Job
Under general supervision, performs a variety of duties and responsibilities involved within the police records and customer support division. Compiles and maintains various records in the Police Department, provides telephone support for the department, assists citizens. Releasing records in accordance with CORA (Colorado Open Records Act). Also uses CCRN (Colorado Certified Records Network) in performance of duties. Frequently uses and accesses the police department?s record data base (Spillman) system in performance of duties.

Example of Duties/Knowledge & Skills
 (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.) 

• Provide customer service to public. Assist customers, officers, investigators, supervisors, command staff and outside agencies. Respond in a timely manner to to telephonic, in-person or email queries.
• Handle citizen inquiries and provide timely reports and information in accordance with departmental policies and applicable laws.
• Check and order office supplies daily.
• Process accounts payable, accounts receivable, and use Caselle financial system.
• Perform VIN inspections, complete DR 2008 State Impound forms, and release impounded vehicles.
• Ensure the Police Department adheres to CIJIS Security Policy.
• Prepare and process non-criminal reports as received in a timely manner. Complete MIR processing.
• Accept and process Colorado Open Records Requests (CORA) according to Colorado Statutes.
• Perform background checks as requested. Complete court ordered sealings and expungements. Conduct warrant entry and validations.

Core Beliefs
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur.

Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six Core Beliefs: Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).Job Requirements:

• High school diploma required; associates degree from an accredited college or technical school preferred.
• One year experience in similar position with records maintenance, data entry and transcription experience preferred.
• Ability to use CCIC/NCIC and maintain certification, CCIC/NCIC validations, ability to run criminal histories in CCIC/NCIC, and warrant reconciliation.
  

Licensures & Certificates (must be active and current.):

• Ability to obtain and maintain CICJIS certification within 60 days after hire date.
• Ability to obtain the following Certifications: State CCIC/NCIC, CORA and CCRN.
• Current Colorado driver?s license with acceptable record.

Physical Requirements and Work Environment:
Sedentary work requiring occasional lifting of up to 30 pounds, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing for transcribing, and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. Subject to sitting for long periods of time. Occasional contact with stressful situations and irate individuals.Current Colorado driver?s license with acceptable record.Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.