Customer Service Coordinator

The City of Newberry is a vibrant, growing, municipality! We invest in our employees and encourage them to grow and develop in their positions and grow careers with the City. If you want a long-term opportunity within an exciting organization, this position may be for you. Our full-time employees are members of the SC Retirement system, have a generous benefits package that includes time off accruals that begin from day 1, along with being eligible for the BlueCross BlueShield State health insurance program.

General Job Summary:

If you are a highly accountable person that thrives on details and organization, this role may be a fit for you. We are looking for a detail-oriented and analytical person who possesses the drive and expertise to be successful in this role. In this position, you would perform sensitive and detailed administrative work by handling the billing for the City of Newberry’s residential and commercial utility accounts. This position reports to the Customer Service Supervisor.

• Notifying customers of discrepancies, or concerns with large increases in water or electric usage.
• Entering and setting up bank drafts for customer accounts.
• Reviewing, balancing, and posting utility billing sheets.
• Coordinating with the City’s Utility department and meter readers to ensure accuracy on utility accounts.
• Bookkeeping and making utility billing adjustments. Processing billing cycles to include calculations and issuing monthly bill statements, as well as delinquent notices.
• Assists customer service representatives when needed, as backup.
• Receives and prepares various reports including work orders, rate charts, utility billing reports, meter reading reports, and general office correspondence.
• Must have strong communication skills with a diverse group including co-workers, citizens, City business owners, meter readers, vendors, and the general public.

Minimum Skills and Requirements:

• HS Diploma or GED required; prefer associate degree in accounting, business, or related field along with six (6) months to one (1) year of experience in A/P and/or A/R, and previous experience working in a customer service environment; any or equivalent combination that provides knowledge, ability and skills will be considered.
• Strong customer service and communication skills.
• Valid SC driver’s license
• Bilingual preferred

Starting hourly, non-exempt pay rate: $17.01 - $17.36

Job Posting Closes: Monday, April 1, 2024

Fringe Benefits:

• 11 holidays per year 1 annual floating birthday
• Accrue two weeks of sick leave annually starting from date of hire
• From date of hire, accrue two weeks of vacation time annually up to 2 years of service; then accruals increase to three weeks; at 15 years of service, accruals increase to four weeks.

Full-time employees have many benefit options including employer paying individual health insurance premiums, basic life, basic LTD and basic dental. As an employee, you would be a member of the SC Retirement system contributing 9% with an employer 18.56% match, accrue paid sick leave and vacation from date of hire, have the option to enroll in a 401k or 457b, and be eligible to take part in the City’s Wellness program.

Internal candidates may apply via ADP Career Center or by submitting a resume and letter of interest to Jana Boice, HR Director or Shannon Smith, Finance Director.

External applications may be completed online by visiting our Career Center on the City’s webpage at https://www.cityofnewberry.com/careers or by contacting Human Resources at 803-321-1000. Applicants may request an application in-person at City Hall 1330 College Street, Newberry, SC 29018 between 8:30 a.m. and 5:00 p.m. Monday – Friday.

The City of Newberry is an Equal Opportunity Employer ~ This organization is inclusive and diverse and encourages all people meeting the required qualifications to apply.