What are the responsibilities and job description for the Urban Economic Analyst II (Bilingual Language Certification) position at City of Oakland?
The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants to one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
The City of Oakland is currently recruiting to fill one (1) Urban Economic Analyst II vacancy within the Economic & Workforce Development Department's Business Development Division. The current vacancy requires bilingual language skills in Spanish, Cantonese, Vietnamese, or Mandarin.
The Business Development Division leads business recruitment and retention efforts, small business support initiatives, and the City’s equitable economic recovery and growth strategies. Some of the initiatives the division manages include:
As an Urban Economic Analyst II, you will join the dynamic and collaborative Business Development team, working on the Neighborhood Business Assistance Program to support small business by providing direct one-on-one support, as well as the Façade and Tenant Improvement Program to support and guide businesses through city processes to implement their projects and receive reimbursement. You will also help to design and implement additional programs as needed to stimulate business attraction, retention, and expansion, and otherwise support the division as priorities evolve. You’ll respond to requests for help from businesses and work with other city departments and outside organizations to help businesses thrive!
We are looking for someone who is:
Urban Economic Analyst II
What’s in it for you?
The City of Oakland is an EEO/ADA Employer.
The City of Oakland is currently recruiting to fill one (1) Urban Economic Analyst II vacancy within the Economic & Workforce Development Department's Business Development Division. The current vacancy requires bilingual language skills in Spanish, Cantonese, Vietnamese, or Mandarin.
The Business Development Division leads business recruitment and retention efforts, small business support initiatives, and the City’s equitable economic recovery and growth strategies. Some of the initiatives the division manages include:
The Neighborhood Business Assistance (NBA) program which assists small business owners and those interested in starting a business in Oakland by sharing information on available loans and grants and connecting with partners that provide support and insight on navigating the City's business permitting process.
The Neighborhood Business Improvement District (BID) program, which generates funds to provide cleaning, security, and marketing services within affected districts.
The Façade and Tenant Improvement Program (FTIP), which provides grants to businesses to improve their properties.
The coordination of responses across various City services to improve cleanliness and safety in commercial corridors.
The Marketing Program, which increases access to and knowledge of Business Development programs, as well as other business support and funding opportunities for Oakland businesses through regular email communications, social media, the Business Development Division webpages, as well as direct outreach.
As an Urban Economic Analyst II, you will join the dynamic and collaborative Business Development team, working on the Neighborhood Business Assistance Program to support small business by providing direct one-on-one support, as well as the Façade and Tenant Improvement Program to support and guide businesses through city processes to implement their projects and receive reimbursement. You will also help to design and implement additional programs as needed to stimulate business attraction, retention, and expansion, and otherwise support the division as priorities evolve. You’ll respond to requests for help from businesses and work with other city departments and outside organizations to help businesses thrive!
We are looking for someone who is:
- An effective written and verbal communicator – You’ll be interacting with the business community and other stakeholders on a daily basis.
- Adaptable – You can adapt to ongoing development in policies, procedures, and laws.
- Interested in helping others - You’ll use customer service skills to respond to the needs of individual businesses or stakeholders.
- A problem-solver – You’ll need to be resourceful in finding solutions to address barriers facing the business community.
- Task-Oriented – You will initiate tasks and work to accomplish them.
- Team-Oriented – You’ll be coordinating with other City staff as well as external organizations to address the needs of business owners and community groups.
- Providing one-on-one support to business owners during in-person appointments at six (6) designated locations throughout Oakland.
- Responding to phone and email inquiries from business owners.
- Providing disciplined data tracking to ensure quality customer care and accurate reporting.
- Working with other staff and the business community to design and implement economic development programs to address business needs.
- Performing research and data gathering to respond to customer inquiries and assist in program design and reporting.
- You will have a tangible impact on the success of individual business owners through face-to-face interactions.
- You will have the opportunity to use your proficiency in multiple languages to make the City’s services to businesses more inclusive.
- You will help to design and implement programs that address profound changes in the economy.
- You will be part of a small and dynamic division that finds creative ways to respond to the challenges of business owners.
- You will be challenged to respond to a wide range of issues that small business owners face.
- You will need to gain familiarity with navigation of a variety of City departments and services so that you may provide superior service to business owners.
- You will need to learn a wide range of regulations (City, State, Federal) and how they impact the services the City provides.
- Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Professional & Technical Expertise: Applying technical subject matter to the job
- Using Technology: Working with electronic hardware and software applications
- Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things
- Listening: Fully comprehending spoken communication
- Oral Communication: Engaging effectively in dialogue
- Writing: Communicating effectively in writing
- Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
- Customer Focus: Attending to the needs and expectations of customers
- Professional Impact: Presenting self as a positive representative of the organization
- Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
- Teamwork: Collaborating with others to achieve shared goals
Urban Economic Analyst II
*Click on the link below to see a video on what it's like to work for the City of Oakland!
Working for the City of Oakland
Selective Language Skills Certification: This is a public contact position. The current vacancy requires bilingual skills in Spanish, Cantonese, Vietnamese, or Mandarin. This recruitment requires selective certification in bilingual language skills and is being announced in accordance with Section 5.03 of the Civil Service Rules. This recruitment will produce two eligible lists. The restricted bilingual language certified list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open bilingual language certified list will be for all other applicants who meet the minimum qualifications. The eligible lists generated from this announcement will only be used to fill positions requiring bilingual language skills, and may be used to fill future vacancies with the same Selective Certification, including full-time and permanent part-time positions, if applicable.
Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Education:
Bachelor's degree from an accredited college or university in economics, business administration, or a related field.
Experience:
Two years of experience comparable to an Urban Economic Analyst I in the City of Oakland.
License or Certificate / Other Requirements:
Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.
License or Certificate / Other Requirements:
Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.
The Recruitment Process
The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.
Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.
For this recruitment, all qualified applicants will be will be sent a Behavioral Consistency Questionnaire, which will then be evaluated and rated by subject matter experts. You’ll have seven (7) days to complete the questionnaire once it is sent to your email. This is tentatively planned to launch during the week of August 28, 2023.
Candidates who pass each stage in the process will be placed on one of the two eligible lists. Some candidates may receive extra points, for example, if they are a Veteran with an honorable discharge, or if they are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.What’s in it for you?
- Work/Life Balance: 37.5 hour work weeks and a hybrid remote work schedule
- 15 paid holidays
- Vacation – 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
- Retirement – CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
- Health – The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans
- Dental – The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
- Vision – The City of Oakland pays for VSP full premium for employees and eligible dependents
- Sick leave – Employees accrue 12 days per year
- Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & Telecommuting.
Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
http://agency.governmentjobs.com/oaklandca/default.cfm.
If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.
The City of Oakland is an EEO/ADA Employer.
The City complies with all Federal, State and local laws mandating Equal Employment Opportunities. All qualified applicants will be considered in accordance with applicable laws prohibiting discrimination on the basis of race, color, religion, national origin, ancestry, sex, gender, age, veteran status, disability, marital status, gender identity, or sexual orientation.
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