Community Programs Intake Specialist

Hiring range is from $38,850.00 to $51,575.00 This is a varied and highly responsible, technical, and administrative position related to management of federal, state and local grants. Work involves meeting with and educating applicants on the processes and requirements of the various affordable housing and community development programs. The Community Development Intake Specialist may serve in a lead worker capacity, providing assistance and coordination with other employees in the department. Within scope of responsibility, exercises independent judgment, initiative and discretion based on knowledge of applicable administrative policies and procedures in performing daily activities. Work involves routine contact with officials of the City, customers, and the public. Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others. Work can be of a highly confidential nature and involves the skilled use of a computer. Works under assigned supervision.

1. Counsels, interviews, processes and verifies eligibility criteria for applicants of affordable housing programs and community development projects while maintaining confidentiality of sensitive client information.
    
2. Determines the needs of applicants and identifies program eligibility, referring applicants to other agencies when necessary.
    
3. Collects, organizes, and if necessary, notarizes official documents required to complete application(s).
    
    
4. Customer Service: Communicates clearly and courteously to deal with people by phone, in person, and in writing. Uses strong interpersonal skills to communicate with various stakeholders including, but not limited to, lenders, builders/contractors, real estate professionals, title companies, non-profit service providers and housing development organizations.
    
5. Correspondence: Prepares memos, letters, forms, statements, and correspondence on a variety of subjects.
    
6. Uses various computer programs including Trak-It, Munis, Wrike, and Microsoft Office products to perform daily tasks including creation of PowerPoint presentations.
    
7. Record Keeping: Maintains files and various records for the department. Is the department's designated Records Custodian.

Perform any other related duties as required or assigned.
 High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
 Must possess and maintain a valid Florida Operators Driver's License with an acceptable driving record.

 
  COMMUNICATION SKILLS
 Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
 
  MATHEMATICAL SKILLS
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
 
  CRITICAL THINKING SKILLS
 Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
 
  SUPERVISION RECEIVED
 Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.

SOFTWARE SKILLS REQUIRED
 Intermediate: 10-Key, Alphanumeric Data Entry, Database, Spreadsheet, Word Processing/Typing
 Basic: Accounting, Payroll Systems, Presentation/PowerPoint
 
  ADDITIONAL SOFTWARE SKILLS
 Not indicated.
 
 OTHER SKILLS
 Not indicated.
 
 PHYSICAL ACTIVITIES
 The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
 
 While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel; occasionally required to reach with hands and arms, stoop, kneel, crouch, or crawl.
 
 The employee must occasionally lift and/or move up to 25 pounds, regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.
 
  ENVIRONMENTAL CONDITIONS
 There are no harmful environmental conditions that are present for this position.
 
 The noise level in the work environment is usually moderate.
 
 
 
 PLANNING
 Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.
 
  DECISION MAKING
 Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree.
 
  MENTAL DEMAND
 Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.
 
  ANALYTICAL ABILITY / PROBLEM SOLVING
 Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.
 
  USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
 Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
 
 ACCURACY
 Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.
 
  PUBLIC CONTACT
 Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
 
  EMPLOYEE CONTACT
 Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.