PC Network Specialist

This is a highly technical position, requiring skills necessary to deal with all aspects of networked personal computers including configuration, troubleshooting, repair, installation, and maintenance. It involves Service Desk support, consisting of customer service, computer tablet/phone equipment inventory, audio/visual and PC application support. Reports to the IT Service Desk Manager.1. Responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of desktop computers including hardware, application software, operating systems, and peripheral devices. 2. Responsible for networking PC clients which involves the setup and configuration of network cards, communications software, network protocols, email and internet access. 3. Provides Technical Support to user on a variety of issues. Responds to telephone calls, email, chat, and personnel requests for technical assistance. 4. Maintains the Service desk ticketing system, prioritize and monitor reported problems to insure timely resolution. 5. Assists in implementation of new systems and the associated user training as required. 6. Ensures proper Change Management procedures are followed and backups are made before implementing any changes. 7. Ensures that workstations, laptops, tablets and phones are set up properly for safe usage. 8. Assists in maintaining an accurate inventory of all end-user computer/tablet/phone equipment and software by department. 9. Evaluates third-party software applications where appropriate with functional department personnel to determine functional fit to defined requirements. 10. Evaluates user and department needs and recommends hardware/software to meet department requirements. 11. Documents and tracks project milestones. 12. Provides supervisor with progress weekly status updates, and upon request, and ensures supervisor is informed of any scheduling delays or conflicts. 13. Proficient in desktop computer configuration and network environments with strong diagnostic and troubleshooting abilities. 14. Experience of network protocols and network components. 15. Experience configuring network client software. 16. Ability to setup, support and manage the audio/visual production for Council Chamber meetings. 17. Ability to create, review and update Procedure Documentations. 18. Ability to setup and support off site events throughout the city. 19. Ability to solve problems, learn new methods, procedures, operations, and analyze and interpret data. 20. Has strong organization skills to effectively utilize time to perform multiple tasks concurrently and meet established deadlines. 21. Ability to communicate effectively, both orally and in writing and convey ideas persuasively in a concise, organized, and professional manner. 22. Ability to establish and maintain effective working relationships with the general public, employees, and public officials. 23. Is motivated, innovative, and results-oriented with a consistent desire to excel 24. Ability to maintain a flexible work schedule. 25. Possesses good teamwork skills. Perform any other related duties as required or assigned.EDUCATION AND EXPERIENCE High school diploma or GED required. Graduation from an accredited 2-year college or technical school with major coursework in Computer Engineering or related field is preferred. Minimum of 2 years of paid experience in Technical Support of desktop computer hardware, software, and networking is preferred. An equivalent combination of training and educational experience may substitute for educational requirements REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid Florida Driver's License with an acceptable driving record. Obtain a CompTIA A Certifcation within one year of employment.RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Annual Budget: $0 SUPERVISORY RESPONSIBILITIES This position will directly supervise 0 employees. This position may indirectly supervise 0 employees. If applicable, supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. ANALYTICAL ABILITY / PROBLEM SOLVING MODERATELY REPETITIVE. Activities with slight variation using a definite set of processes or directions with some degree of supervision. PLANNING With regard to general assignments in planning time, method, manner and/or sequence of performance of own work. CONSIDERABLE RESPONSIBILITY; in addition, the work operations of a group of employees, all performing Basically the same type of work. DECISION MAKING Performs work operations which permit opportunity for decision-making of minor importance. FREQUENTLY; Performs work operations which permit opportunity for decision-making of major importance. N/A COMMUNICATION SKILLS Ability to read and understand simple instructions, short correspondence, notes, letters and memos. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs. CRITICAL THINKING SKILLS Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature. SUPERVISION RECEIVED Under GENERAL SUPERVISON where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor. MENTAL DEMAND MODERATE; Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; intermittent directed thinking to determine or select materials, equipment or operations. USE OF MACHINES, EQUIPMENT AND/OR COMPUTER Regular personal computer support, technical help, and/or, basic software support, database analysis, level I technician, project coordination, installation and help desk. ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make corrections. PUBLIC CONTACT Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc. EMPLOYEE CONTACT Establishes Company Culture by setting tone of interactions and communication with senior executive level internal officials and employees throughout the organization. SOFTWARE SKILLS REQUIRED Accounting Basic Alphanumeric Data Entry Basic Contact Management None Database None Enterprise Resource Planning None Human Resources Systems None Payroll Systems None Presentation/PowerPoint Basic Programming Languages None Spreadsheet Basic Word Processing/Typing Basic ADDITIONAL SOFTWARE SKILLS Not indicated OTHER SKILLS Not indicated PHYSICAL ACTIVITIES While performing the functions of this job, the employee may be required to: Stand Frequently Walk Frequently Sit Frequently Use hands to handle or feel Continuously Reach with hands and arms Continuously Climb or balance Regularly Stoop, kneel, crouch or crawl Regularly Talk or hear Continuously Taste or smell Continuously WEIGHT LIFT REQUIREMENTS The employee must occasionally lift and/or move: Up to 10 pounds VISION REQUIREMENT Specific vision abilities required by this job may include: Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less). ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never Toxic or caustic chemicals (including potential for chemical spills, etc.) Never Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Never Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never Extreme cold (not weather-related, such as freezer, cold storage, etc.) Never Extreme heat not weather-related, such as furnace, kitchen, ovens, etc. where temp is regularly above 100 degrees F) Never Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Occasionally Work with explosives (TNT, dynamite, nitroglycerine or other related explosives) Never Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.) Never Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never The noise level in the work environment is usually Moderate (business office with computers/printers, light traffic, etc.) ADDITIONAL INFORMATION Must be onsite within sixty minutes when called for an emergency. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Salary : $47,100 - $62,550