Library Technology Specialist

City of Omaha, NE
Omaha, NE Full Time
POSTED ON 4/3/2024

Work Type: Part-time

Nature of Work: Summary:
This is technical work providing ongoing support of information systems and processes critical to the services and operations of the Omaha Public Libraries. Work involves the operation, evaluation, recommendation, and installation of hardware and software. Responsibilities also include providing on demand support for staff and serving as a liaison with the Douglas/Omaha Technology Commission (DOT.Comm) to ensure adherence to established City standards and practices. An incumbent in this position works both independently and as part of a team with guidance from a supervisor.

Education and Experience: (The knowledge, skills, and abilities above may be acquired through, but are not limited to, the following combination of education and/or experience.)

Education equivalent experience:
Essential:
  • Bachelors degree in Information Technology or related field OR two years of college AND Five years of experience in information technology and computer support.
Required Knowledge, Skills, and Abilities: Competencies and skills:
Essential:
  • Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks
  • Ability to learn and adapt to advances in computer and electronics device technology and software
  • Ability to effectively train and teach others the basics of personal computers and software applications
  • Strong analytical, troubleshooting, and problem solving Skills
  • Ability to conceptualize and prioritize objectives and organize work effectively
  • Ability to manage multiple projects and assignments concurrently and effectively
  • Ability to understand oral or written instructions
  • Ability to adhere to safety policies, procedures, and guidelines
  • Ability to establish and maintain effective working relationships with fellow employees and members of the general public
  • Ability to stand, walk, and bend from 76 to 100% of the time; reach, stoop, squat, crouch, and push from 51 to 75% of the time; and to climb, balance, kneel, crawl, pull, and sit up to 25% of the time
  • Ability to use up to fifty (50) pounds of force up to 33% of the time, up to twenty (20) pounds from 34 to 66% of the time, and up to ten (10) pounds of force from 67 to 100% of the time to move objects

Essential Functions: (Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this classification.)

Detailed responsibilities:
  • Provides support for computer applications and peripherals such as printers, network switches and routers, Wi-Fi access points, scanners, digital cameras, and personal data devices
  • Installs, configures, and maintains software
  • Responds to and resolves user access problems with thorough troubleshooting measures for both locally and remotely hosted databases and e-resources available through the library
  • Performs standard updates and routine procedures necessary for the operation of a variety of modules in the integrated library system, troubleshoots system processes, assists with the design and development of system usage reports, and provides direct support to projects that use and interact with elements of the integrated library system
  • Maintains and updates web-based content, including library web pages and web graphics in support of a full range of library information discovery tools and services
  • Provides monthly statistics via HTML, SQL, and other Integrated Library System (ILS) extracts including Circulation and PC Reservation statistics as well as monthly database statistics
  • Compiles spreadsheets for Administration
  • Evaluates and maintains Summer and Winter reading club software and instructs staff on its use
  • Helps administer library servers, including Website, Computer Reservation System, Integrated Library System, Catalog, Phone System, Music, and Gaming servers
  • Includes daily ILS backups
  • Performs maintenance on Self Check machines including ordering and installing new parts
  • Liaisons with DOT.Comm by assisting in PC, user and IT issues, support and implementing scripts, Active Directory, and network
  • Helps to manage large projects including the annual PC lease, library laptops for checkout, Youth iPad installation, ADA software for the visually impaired, and Windows migrations
  • Helps to train library staff on ILS software and answers staff questions by email, phone, and in person
  • Helps installation of AV equipment, including mounting projectors, screens, TVs, and billboards
  • Also assists with wall wiring of network cables and AV cables
  • Helps repair microfilm and microfiche machines
  • Helps to maintain and implement gate counters at all locations
  • Maintains regular job attendance in accordance with a schedule established for the position by the supervisor
  • Performs other related duties as assigned or as the situation dictates within the scope of this classification

Special Qualifications:

Pay Range: $26.61 Hourly

Benefits: Not applicable to part-time/seasonal employment

Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.

How to Apply: Completed City of Omaha employment applications must be submitted using the on-line application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department, they will not be considered. There will be no exceptions to this rule. If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.

Examination Information: Not applicable to part-time/seasonal employment

Veteran Points: Not applicable to part-time/seasonal employment

Conditions of Employment: Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.

Reasonable Accommodation: Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing peremploy@cityofomaha.org.

If Under Age 16: Any employee under the age of 16 will need to provide a copy of your certified Nebraska Department of Labor Employment Certificate (for Minors 14 and 15 Years of Age) in order to begin working. Visit the Nebraska Department of Labor website to download the form https://dol.nebraska.gov/LaborStandards/WorkerRights/EmploymentOfMinors

For a complete job description please visit the City of Omaha's website at www.hr.cityofomaha.org/compensation

Contact Points:

City of Omaha Human Resources Department
1819 Farnam St, Suite 506
Omaha, NE 68183
Phone: (402) 444-5300
Fax: (402) 444-5314
Website: www.cityofomaha.org
Email: peremploy@cityofomaha.org

The City of Omaha is an Equal Opportunity Employer.

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