ROOTS Outreach Site Support Coordinator
Job Posting for ROOTS Outreach Site Support Coordinator at City of Pittsburgh
Our staff will facilitate non-coercive service connection based on the client’s priorities; staff use motivational interviewing, unconditional positive regard, assertive engagement, trust and reciprocity to build relationships and meet client goals.
The ROOTS Outreach Site Support Coordinator will support the Outreach Site Manager in the daily operation of a ROOTS site and in providing services to the unhoused population. The Outreach Site Support Coordinator will carry a case load, help address daily living needs, facilitate transportation to appointments, and other duties that facilitate the smooth operation of the site in the delivery of service. Current ROOTS sites are located in the Northside, Downtown and East Liberty, respectively in Police Zones 1, 2, and 5.
Department: Office of Community Health & Safety
Posting Type: Announcement
Salary: $47,916.00 per year.
Union: None, this is a non-union position.
Civil Service Classification: Non-competitive
General Application Requirements:
You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.
- Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
- Applicants must be or become residents of the City of Pittsburgh prior to employment and must remain a resident throughout employment.
- Click here to view a map of City of Pittsburgh neighborhoods.
- Applicants must comply with the City of Pittsburgh's COVID 19 vaccination mandate.
- A current, valid Class C Pennsylvania Driver's License is required prior to appointment, and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis.
NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).
NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.
Qualifying Requirements:
Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.
- WORK EXPERIENCE: The application must clearly show two (2) years of full-time experience in social services, criminal justice, healthcare street outreach, or a related field. (Less than full-time experience will be calculated on a pro-rated basis.)
- EDUCATION/TRAINING: The application must clearly show a high school diploma or equivalent. A bachelor’s degree in social work, human services, direct care, criminal justice, or human development is preferred. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.)
- EQUIVALENCY: Education/training may be substituted for work experience on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is two (2) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.) Eligible applicants must possess one of the following combinations of education and work experience:
- High School diploma or its equivalent and two (2) years of full-time experience in social services, criminal justice, healthcare street outreach, or a related field.
- Associate degree in social work, human services, direct care, criminal justice, human development, or a related field.
- Bachelor’s Degree in social work, human services, direct care, criminal justice, human development, or a related field.
- A Bachelor's Degree in an unrelated field.
- A Master's Degree in any area.
If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.
Written: None required for this position.
Performance: None required for this position.
Medical: None required for this position.
Supports the ROOTS Outreach Site Manager in general operation of site and provision of services.
Assesses and responds to needs of clients by providing referrals to services, escalating client needs to other staff or leadership where appropriate.
Facilitates transportation needs such as public transit or ride-sharing.
Carries a higher case load to support senior site staff.
Distributes and tracks use of harm reduction and basic needs supplies, including but not limited to hygiene supplies and winter clothing.
Addresses daily living needs such as bathing, eating, and temporary shelter.
Establishes supportive relationships with people experiencing homelessness to assist them with housing needs, and co-occurring mental health, drug and alcohol, and physical health needs.
Ensures coordination of follow-up care to facilitate secure service connections.
Attends weekly case conferencing with Pittsburgh Bureau of Police to coordinate care for clients.
Operates as a liaison between clients and law enforcement to help address unmet social service needs.
Supports assessment and team intervention and makes appropriate referrals when necessary in regard to mental and behavioral health crises.
Documents service encounters, client information, and outcome tracking in relevant software using proper case management protocols.
Primarily provides support to one ROOTS site but supports other sites throughout the City of Pittsburgh as assigned.
Performs other duties as assigned or required.
CLICK HERE to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description.
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Job openings at City of Pittsburgh
Pittsburgh, PA
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