Parking Garage Attendant

Starting pay rate is between $18.30 - $20.17 an hour based on experience and per the 1386A AFSCME Working Agreement. Detailed information about the AFSCME 1386A Working Agreement including salary schedule and benefits can be found here: https://www.cityofportsmouth.com/hr/employment-contracts

Position will be located at the Foundry Garage and the schedule is Thursday - Sunday 9:30pm-7:30am.

The City offers a generous compensation and benefits package that includes retirement, paid time off including vacation, holidays, medical & dental insurance, flexible spending account, professional development, career growth, longevity incentives, and more!

Please visit Work with us | City of Portsmouth for more information.

We welcome diverse and non-traditional backgrounds and encourage you to apply even if you don’t satisfy every single bullet on this list.

NATURE OF WORK

The purposes of this position are to assist in providing for the proper use and maintenance of the City's parking facilities and to collect parking fees. Facility supervision work includes taking a periodic inventory of available parking spaces, placing temporary direction signs to available parking, reminding motorists of proper parking requirements, providing visual facility security services, notifying the police of the need for their services, and posting the facility "full" as appropriate. The position performs light maintenance services when not required to be at an attendant's booth or other assigned facility supervisory location. Parking fees are collected from customers according to the City's fee schedule and identified procedures. Performance is subject to review according to the City's personnel plan through observation, reports, and the results achieved.

ESSENTIAL FUNCTIONS

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to, or extension of, the position.

1. Loads ticket dispensing machines. Maintains ticket control records. Checks machines for proper operation, and advises his/her supervisor of required maintenance.

2. Calculates parking duration and the appropriate parking fee. Receives cash payments. Calculates and provides the proper change due. Verifies parking permit validity. Performs fee collection daily cash proofs as required.

3. Inspects the assigned facility for parking space availability, proper vehicle parking, and general cleanliness. Looks for inappropriate customer behavior or other suspicious activity and reports same to the police according to proscribed procedures. Posts and otherwise directs customers to the closest available parking. Removes and appropriately disposes of trash and debris. Observes, appropriately corrects, and reports problems experienced by customers in their use of the parking facility.

4. Cleans and performs light maintenance to parking attendant booths, storage and common service areas including light bulb replacements, incidental painting, sweeping, shoveling snow from entrances and walkways, and applying deicing chemicals. Advises his/her supervisor of other required facility maintenance e.g., elevator repairs, surface repairs, potential hazards, space striping, and refurbishing stairwells, waiting areas, etc.

EXAMPLES OF OTHER JOB FUNCTIONS

1. Provides directions to customers, when asked and if known, of other parking availability, to commercial establishments, to tourist attractions, and the proper procedures for paying parking fines or how to appeal citations.

2. Observes and appropriately reports suspicious activity or other public safety emergencies outside the facility.

3. Performs other duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS AND CAPABILITIES

An incumbent in this position consistently demonstrates a(n)...

1. Strong ability to quickly and accurately calculate parking time durations, the associated parking fees according to approved schedules using the designated equipment and procedures.

2. Courteous and pleasant manner and behavior toward customers.

3. Understanding and implementation of appropriate facility care and supervision.

4. Consistently appropriate work habits.

5. Ability to establish and maintain effective working relationships with customers, co-workers, employees in other municipal departments and City officials.

6. Ability to communicate effectively with customers, other employees, City officials and other agencies orally, in writing and by listening in the activities of discussion, notes and routine reports appropriate for the position.

ENVIRONMENT, WORKING CONDITIONS, PHYSICAL AND MENTAL EFFORT

Work is performed in and outside in all weather conditions in fully and partially exposed parking facilities and in restricted movement parking attendant booths. Moderate physical dexterity, strength, and the ability to lift up to 50 pounds are required to perform light maintenance work and post parking facilities. He/she must be able to perform routine time duration and cash transaction calculations, hear normal sounds, distinguish sound as voice patterns and communicate through human speech.

MINIMUM REQUIRED QUALIFICATIONS

Applicants for this position must have graduated from high school or have a graduate equivalent diploma (GED), previous work experience which demonstrates the ability to work in a positive manner with customers, have a valid drivers license, and have no offenses which would prohibit or restrict bonding by any carrier or agent providing coverage to the City.

(The above descriptions are illustrative. They are intended as guides for personnel actions and are not complete itemizations of all facets of any job.)

Job Type: Full-time

Pay: $18.30 - $20.17 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid parental leave
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 10 hour shift
• Night shift
• Overnight shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person