Recreation Facility Specialist

Job Description

Upbeat, creative, responsive, and personable with a passion for parks and people? We want you on our team! Recreation Facility Specialists are responsible for assisting in the daily operations of community and/or neighborhood centers. No day is ever the same — candidates with strong written and oral communication skills who enjoy interacting with a variety of people daily will thrive in this role.

This position is responsible for daily opening and closing procedures, interacting with park guests, program registration, and preparation of daily programs and program facilitation such as classes, programs, events, and camps. Additionally, this position is responsible for cash register operation, balancing daily revenues, cleaning and maintaining facility spaces and grounds and event operations.

Duties and Responsibilities

• Performs work related to facility, program, athletic, event, and park areas such as customer service and maintenance, administration, program supervision, and public safety oversight.
• Manages facility oversight including opening and closing procedure, cash handling, reporting maintenance issues and safety hazards, and preparing space for programs.
• Conducts and monitors recreational program activities, including events, camps, and special programs in accordance with rules, regulations, policies, and procedures.
• Renders emergency and medical response in accordance with training provided by City of Raleigh.
• Assists with rental management, including booking space, and ensuring facility readiness and assists with athletic leagues programs, including scorekeeping and gym supervision.
• Occasionally teaches and coaches staff members including caretakers, cashiers, Attraction Operators, program leaders and event staff.
• Supervises part-time staff and volunteers as needed and can supervise a facility in the absence of a full-time staff member.
• Performs administrative and clerical duties to provide customer service to patrons and manage program registration.
• Operates assigned City vehicles and equipment to assist with facility events.
• Attends and participates in assigned meetings, trainings, orientations, and evaluations.

Typical Qualifications

Education and Experience
High School Diploma or GED equivalent required. Candidates must be at least 18 years of age to apply and have access to reliable transportation to commute to the facility or facilities served. This position will provide the training and support needed to be successful.

Preferred Qualifications

• Experience working in a customer service or recreation setting.
• CPR/First Aid/AED/EPI certification, or the ability to obtain within 30 days of hire.
• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 30 days of hire. Depending on the location worked, this position may require operating City vehicles and equipment to assist with facility events (site needs vary).

Additional Information

Knowledge, Skills, and Abilities

• Retaining information about site amenities, fees, and upcoming programs and events to meet the needs of park patrons
• Establishing and maintaining effective relationships with staff and the public, including rule enforcement, tactfully and courteously with a commitment to superior customer service. This positions works with all populations and includes both youth and adults
• Strong communication skills for conveying information clearly to individuals and groups, and confidence in conflict resolution
• Demonstrating consistent communication through multiple devices such as phones, computers, and radios with patrons, co-workers and supervisory staff
• Working both independently and as part of a team
• Organizing information with attention to detail, proofreading, and error correction Managing program registration in accordance with city policies and procedures Fluency in the English language for speaking, reading, and writing
• Database software, spreadsheet software, and word processing software
• Knowledge of or the ability to learn and utilize recreation management software (RecTrac) and Raleigh financial databases and systems, including Peoplesoft and NeoGov. Training will be provided by City of Raleigh in these programs.