Control Room Operator-Civilian

JOB
DESCRIPTION: The City of Roanoke is seeking a Control Room Operator which is a civilian position in the Jail Security Division of the Sheriff's Office. They are unarmed and have no direct physical contact with inmates. They closely monitor inmate activities, open and close security passages to allow movement of deputies and inmates through computer control, and must be capable of quick response in emergency situations. The Roanoke City Sheriff's Office operates as a para-military organization. Control Room Operators report to and receive assignments, instructions, and directions from Deputy Sheriff's, Sergeant Deputy Sheriff's, Lieutenant Deputy Sheriff's, Captain Deputy Sheriff's, Major Deputy Sheriff, the Chief Deputy, and the Sheriff. Control Room Operators work a 12 hour shift that rotates every 2 weeks, work every other weekend and have the general duties and responsibilities prescribed of all members of the Sheriff's Office and such specific duties as are herein prescribed.The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.This is a non-exempt position.

EXAMPLE OF DUTIES
SUMMARYThe Control Room Operator is a civilian position in the Jail Security Division of the Sheriff's Office. They are unarmed and have no direct physical contact with inmates. They closely monitor inmate activities, open and close security passages to allow movement of deputies and inmates through computer control, and must be capable of quick response in emergency situations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.It is the duty of the Control Room Operator, under the direction and control of the Jail Watch Commander to: Monitor activities of inmates and staff by means of closed circuit television and intercom system Maintain proper security, including the control of inmates and personnel when entering or exiting pod vestibules Control the entrance and exit of visitors, police officers, and other authorized persons into the jail Report infractions of rules and any unusual occurrences Monitor and, when designated, dispatch messages by radio communications Monitor the fire alarm system and, when system is activated, to take appropriate action Keep records and prepare reports Comply with all departmental policies, procedures, rules and regulations Obey all lawful orders of superior officers Participate in training programs/sessions as required Perform such other duties as may be assigned Limit inmate access to this area as it is controlled and restricted. Maintains log of inmate movement throughout the facility. Provides information which is legally permissible to citizens, police officers and other criminal justice agencies. Ensures compliance with appropriate ACA, NCCHC, and Virginia DOC minimum standards. Monitors persons entering and leaving jail. Knowledge of policy and procedures to follow in the event of emergencies (i.e. fire evacuations, riots, disturbances, hostage situations, etc.)which may occur within the jail. Knowledge of operating procedures as prescribed by Roanoke City Jail Policy and Procedure Manual, as well as the Inmate Handbook.SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.

SUPPLEMENTAL INFORMATION
LANGUAGE SKILLSAbility to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables.CERTIFICATES, LICENSES, REGISTRATIONSNonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move more than 10 pounds and up to 20 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate and is located in a secure jail/corrections environment.