Director of Information Technology (IT)

Provides leadership, direction, and general administrative oversight to the City department and employees responsible for the development, maintenance and operation of technology services in order to support effective public service delivery. Services include technology planning, business applications support, network services and administration, security program management, desktop/mobile systems support, telephone systems support, television station operations, and web services coordination. Work involves significant engagement with the Administrative and other City departments and public involvement with elected officials, other policy makers, and citizens. Serving as a member of the City’s senior management team, collaborates with the Administrator and other City departments on strategy and policy to ensure that the City’s mission and core values are incorporated into operational activities and services.
 
This position directs the development and implementation of all City government information services, including data processing and networking, records management, and land information program.   The Information Technology Director also serves as the HIPAA Security Officer with regard to establishing and maintaining HIPAA-compliant mechanisms for ensuring the confidentiality, integrity, and accessibility of healthcare information systems.     

• Responsible for long- and short-range planning of the City’s technology infrastructure and services including disaster/recovery planning.   Coordinates with City departments to establish priorities for work to be accomplished by the IT Department.
• Develops and maintains an inventory of computer hardware and software for each city department.
• Assesses the effectiveness and cost efficiency of current programs and of potential new programs and recommends any needed changes to the City Administrator.
• Provides technical advice on the modification or acquisition of IT equipment.  Consults with and advises City departments with respect to feasibility studies, systems procedures, and records control.
• Develops and updates the City of Sheboygan IT policy manual for consideration by City Administrator.
• Develops recommendation on whether to develop software applications internally or to purchase applications which are commercially available.
• Coordinates the development of equipment and software specifications, oversees effective, efficient purchasing of best-choice alternatives, and coordinates implementation of the selected systems.
• Leads the City’s efforts to protect the confidentiality, integrity, and availability of City systems and data.  Directs the implementation of priority security controls.   Establishes and maintains security policies, procedures and standards.  Ensures compliance with regulatory standards and security policies and standards.  Reviews technology-related purchasing contracts for compliance with security standards and best practices.  Develops incident response policies and procedures.  Oversees, directs, and/or responds to audits, risk assessments, and threat information.
• Develops and maintains a workforce committed to, and with highly developed competencies in, customer service, results orientation, and teamwork.  Responsible for departmental personnel including position management, work assignments, hiring, training, safety, performance appraisal and discipline.   Ensures compliance with Personnel Policy, Citywide and Departmental policies, and state and federal laws and regulations.
• Schedules projects for development.
• Develops and administers departmental operating budget and city capital budgets related to technology/telecommunications projects.   Develops and administers citywide internal services funds including computer and telecommunication infrastructure replacement.  Develops procurement plans and budget monitoring strategies based on the city’s mix of technology applications and maintenance agreements.
• Develops and manages a City-wide information system training plan.
• Maintains appropriate information systems interfaces with State and municipal information systems.
• Remains current on development in information technology and regularly updates City department heads and staff.
• Develops and administers an information security and disaster recovery plan.
• Prepares summary reports and recommendations on methods to improve efficiency within the City indicating scope, cost, timing, and possible alternative solutions.
• Manages all information services vendor relationships.

• Bachelor’s Degree from an accredited college or institute of higher learning with a major in Computer Science, Information Technology or related fields.
• Five years of professional experience involving systems and procedures work and programming, with at least three years supervisory experience. 
• An additional two years of experience in a position equivalent to Information Technology Manager may be substituted for up to two years' higher education on a year for year basis. 

• Extensive ability in government computer and Information Systems.
• Considerable ability to establish and maintain effective working relationship with various units and sub-units of government, municipal officials, municipal employees. and members of the general public.
• Experience in strategic and financial planning.
• Comprehensive knowledge of general office management methods and proficient use of standard and automated office equipment and software.
• Ability to make recommendations and provide leadership, advice, and counsel to the City Administrator, department heads/managers, staff, and committees.
• Ability to read, analyze, and interpret complex documents
•  Ability to respond effectively to sensitive inquiries or complaints.
• Ability to write documents and presentations, using original or innovative techniques or style, to convey complex information in a format that can be easily understood. 
• Ability to make effective and credible presentations to department heads, public groups, and other organizations and individuals at the local, State and Federal level. 
• Ability to define problems, collect data, establish facts, analyze information, and draw valid conclusions or reasonable forecasts.  

Salary : $119,746 - $133,037