Systems Analyst I

JOB
Class FeaturesThe Systems Analyst I will provide application and system support for multiple 3rd party and custom solutions. This role serves as the person that end customers (city staff) interact with when requiring a subject matter expert on the application he or she supports.Furthermore, this role is responsible for the installation, setup, testing, and maintenance of these systems to ensure they continue serving end customers long after initial training and setup.A Systems Analyst acts as liaison between the greater IT staff and the various department heads, city staff, and elected officials who interact with the software that runs our city. This requires an individual who is excellent in oral and written communication and is able to track progress on a number of tasks involving a number of customers, vendors, and deadlines.The role also requires someone who is used to working with customers, training end users in one on one or in classroom settings and empowering them to serve our citizens in better ways.A Systems Analyst I enjoys solving difficult problems for others and collaborating with colleagues to solve those problems in the best way possible.

EXAMPLE OF DUTIES
Work PerformedUnder the general supervision of the Solutions Manager, this position's duties and responsibilities include: Installation, setup, testing, and maintenance of deployed solutionsPreparing a solution for initial training and setupAdding to documentation created by Business Analysts when requiredKeeping good records of change requests and problems solved during implementationDetermining solutions to unexpected road blocks during implementation, whether with smaller solutions or reconfigurations or process changesExcellent analytical and critical thinking skillsCapable of mapping out complex scenarios in diagraming tools, and understanding complex processes which are already diagramedAble to monitor and assess system health of all applicationsValues accuracyAble to work independently in a problem-solution oriented environmentAble to collaborate with peers and managementStrong oral and written communication skillsExperience in customer service-oriented rolesEnjoys problem solving and troubleshooting others' problems

SUPPLEMENTAL INFORMATION
Normal Promotion PathAny higher class or level for which eligible and qualified.Physical Requirements: Tasks involve the ability to exert very light physical effort in sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.Tasks require perception and discrimination of visual and oral communication ability. Work Requirements: Tasks are regularly performed without exposure to adverse environmental conditions