The City of Sioux City has an exciting part-time Clerk position available in the City Customer Service Center.
We are seeking candidates with excellent customer service skills, self-motivation, and an ability to multi-task with accuracy. Previous experience in a customer service environment and handling cash are preferred but not required.
Candidates must be computer savvy and possess knowledge of Microsoft Word and Excel. Bilingual (Spanish) is a plus. Positions receive utility bill payments and apply them to customer accounts, maintain account information, process mail, other various clerical duties pertaining to utility billing, and various clerical and other duties.
Although this is not a full-time position, the position is eligible for our great pension plan through Iowa Public Employees' Retirement System (IPERS).
Workdays are Monday through Friday. Work hours are up to 28 hours a week. The Customer Service Center is open between 8:00AM and 5:00PM.
Our employees are required to reside within (30) thirty miles of the City of Sioux City limits which extends to other states; Nebraska and South Dakota.
If you have a passion for providing quality customer service to our citizens and are ready to join our great team at the City, apply now!
- Serve as receptionist, staff a public service counter and answer phone to provide assistance and directions to visitors and callers.
- Compose, type, edit, revise and proofread letters, reports and related documents using a typewriter and / or a P.C.
- Enter, retrieve and record data concerning activities and operations.
- Operate various office equipment including a P.C., copy machine, FAX and postage meter and two-way radio system.
- Receive and distribute mail, record certified mail, receive deliveries.
- Perform routine cleaning and maintenance of office and related equipment.
- Process and record permits and licenses, receive and record cash receipts.
- Process accounts payable/receivable documentation, initiate requisitions and invoices.
- Coordinate travel arrangements for staff members.
- Process payroll and verify documents.
- Set up and maintain new files.
- Maintain inventory of office supplies and materials.
- Assist with the recording and processing of payroll documents and accounts payable / receivable.
- Schedule and maintain calendar of events and meetings.
- Establish and maintain effective working relationships with Officials, fellow employees and the general public.
- Maintain regular and punctual attendance and working hours.
- Establish and maintain effective working relationships with fellow employees, City officials, general public, and regulatory personnel.
- Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
- Expected to temporarily perform duties outside of normal classification in the event of a declared emergency. In the event that an employee is excused from work other than being sick, they will be required to report to work in a state of declared emergency.
Cognitive Demands, Skills and Abilities: Ability to apply current office technology, resources and services to assist citizens and other employees. Ability to maintain records and reports regarding City services.
Job Knowledge: Requires a thorough knowledge of modern office policies and practices. Knowledge of basic business math, P.C. and related software, public relations and the ability to use the English language effectively.
Language Ability and Interpersonal Communication: Requires effective communication skills and the ability to provide assistance to customers (external and internal). Requires the ability to speak clearly, distinctly and effectively with citizens and fellow employees; read in English and compare similarities and differences between words and series of numbers; apply common sense understanding to the work process, procedures, programs and services; and follow verbal and written instructions.
Physical Requirements: Regular standing, walking, reaching, pushing, pulling, feeling, lifting up to 25 lbs., and occasionally pushes and/or pulls objects weighing up to 40 lbs. and occasional stooping, kneeling and crouching and repetitive motions. Precise use of fingers, arms to enter data into a P.C. and related tasks; move, shelve and store documents and related materials. Ability to see at a distance of 20" or less and hear within normal limits with or without corrective assistance.
Work Environment: Work is normally performed in a normal inside office environment with appropriate heating and cooling and is not subject to significant occupational or environmental hazards other than those normally associated with general public contact.
Graduation from High School or GED
and
one year of clerical work including computer and customer service work
or
any equivalent combination of training and experience which provides the required knowledge, skills and abilities.