IT Analyst

This position will be responsible for installing and maintaining the City’s IT infrastructure, working with business unit leaders to improve automation and efficiency, providing support to internal and external users, and maintaining/improving the integrity, security, and availability of automated systems. He/she will report to the Assistant CIO and may receive technical and functional direction from other administrative or professional personnel, and will be responsible for managing and maintaining the virtual environment, servers, clients, enterprise network, storage, Enterprise applications, and other City-wide IT infrastructure.

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Acts as liaison between management and Information Technology personnel to consult and advise on matters related to hardware and software implementation, strategic planning, and development. Assists with establishing policies and procedures and standards for information systems hardware and software. 
• Participates in design and development of computer systems; gathers user requirements through interviews, group discussions and examination of existing office procedures; produces requirement documents detailing business functions to be automated, and models business functions using graphic-like object models, data flow diagrams or function/decomposition diagrams. 
• Provides direction to and assists the CIO with all aspects necessary to deliver new systems including planning, architecture, design, development, legacy migration, testing security, delivery and operations. 
• Manages and/or assists in all technological support aspects of the Police Department’s applications. Manages and maintains the virtual environment, servers, backups, and applications for City and Police Department.
• Ensures disaster recovery plans, procedures, and processes are in place to protect continuity of operation. 
• Administers and maintains the organization's IP Telephony, internet connection and firewall/network security systems. Maintains software and hardware documentation.
• Develops a thorough understanding of business processes to assure proper integration with automated systems. 
• Researches problem reports and requests for systems enhancements; prepares recommendations accordingly.
• Orders equipment, prepares quotations, processes departmental paperwork as requested by City departments and as approved by the CIO. 
• Prepares project cost estimates and justification for new or enhanced system modifications; may prepare requests for proposals for vendor services.
• Identifies and/or recommends cost control measures in the delivery of all IT services.
• Participates in business process evaluations, improvement plans and IT technology solutions planning and analysis.
• Participates in full project management throughout the implementation and/or upgrade of application packages, including product selection, product implementation, customer contact, customer acceptance and customer training. Responsible for supporting the day-to-day operations of all city departments; providing high quality onsite customer service and technical expertise.
• Performs other related duties as assigned.

• Skill in the installation, repair, and maintenance of information technology systems. Skill in planning, organization, and decision making. Skill in oral and written communication. 
• Ability to communicate orally in the English language with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems. The ability to establish and maintain effective working relationships with other employees.
• Ability to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar. Ability to act independently and logically to implement policies of supervisor. Ability to comprehend and make inferences from written material. Ability to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting. 
• Ability to enter data or information into a terminal, PC or other keyboard device. Ability to effectively manage multiple tasks at once. Ability to maintain effective working relationships with co-workers and staff at all levels of the organization.
• Ability to work in a team environment; as well as independently with minimal supervision

Required Education & Experience: 

• Bachelor’s degree in computer science, information systems management, or a related field; Three (3) years of professional level experience in computer systems operations or support position performing personal computer or information systems analysis and design; or any acceptable related combination of training and experience.

Licenses and/or Certifications:

All candidates must obtain CJIS Security clearance and certification within the first six months of employment. Candidates must maintain CJIS Security certification throughout their entire employment.

Candidates must already have, or obtain within the first year of employment, 1st tier certifications in a minimum of 2 of the following IT Knowledge Areas. 

• Virtualization 

1. Tier 1 – VMWare Certified Professional (VCP) or approved equivalent 
2. Tier 2 – Nutanix Certified Associate (NCA)? 

• Cloud Computing 

1. Tier 1 – CompTIA Cloud or approved equivalent 
2. Tier 2 – AWS Certified Solutions Architect Associate (CSAA) or approved equivalent 

• Security 

1. Tier 1 – CompTIA Security or approved equivalent 
2. Tier 2 – Certified Ethical Hacker (CEH), CompTIA Advanced Security Practitioner (CASP ) or approved equivalent 

• Networking 

1. Tier 1 – CompTIA Network , Cisco Certified Network Associate (CCNA) or approved equivalent 
2. Tier 2 – Cisco Certified Network Professional (CCNP) or approved equivalent 

• Data Science 

1. Tier 1 – Microsoft Certified Data Analyst Associate or approved equivalent 
2. Tier 2 – Certified Business Intelligence Professional (CBIP) - Practitioner or approved equivalent 

• Telecommunications 

1. Tier 1 – Telecommunications Certification Organization (TCO) Certified Telecommunications Analyst (CTA), Certified Premises Cabling Technician (CPCT) or approved equivalent 
2. Tier 2 – TCO Certified VoIP Analyst (CVA) or approved equivalent 

• Project Management 

1. Tier 1 – CompTIA Project or approved equivalent 
2. Tier 2 – Project Management Institute (PMI) Project Management Professional (PMP) or approved equivalent 

• There is a one-year probationary period. 
• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.