What are the responsibilities and job description for the Lead Case Manager position at City of Verona?
The Verona Senior Center is recruiting to fill a Lead Case Manager vacancy. The Lead Case Manager serves as an advocate for Verona seniors, ages 55 and older, connecting them with services that help ensure their well-being, health, and safety. This position also serves as a resource for the seniors’ families and caregivers and serves as the primary contact for community referral sources.
The Lead Case Manager provides oversite of the case management team to ensure consistencies in services, documentation, and department processes and procedures. This position also provides input and suggestions for programming and operational improvements that may benefit the clients of the Verona Senior Center.
The City of Verona is a great place to work! We offer an amazing benefit package which includes excellent health insurance, participation in the Wisconsin Retirement System, ample paid leave and much more! In addition to offering a competitive salary and excellent benefits, we encourage our employees to take advantage of our other great perks such as a casual office atmosphere, flexible work schedules, employee training and development opportunities, tuition reimbursement, and an employee assistance program that offers a variety of programs and tools designed to help promote an employee's health and wellness! Please click the "Benefits" tab at the top of this announcement for a summary of our entire benefits package.
The deadline to apply for this position is Sunday, February 11, 2024 at 11:59 pm.
1. Develop and maintain consistencies across the Case Management department. Ensure optimum utilization of resources and drive department specific improvement initiatives as requested by Director.
2. Act as team leader for outreach efforts including but not limited to educational presentations, home-visits, outreach activities and meetings.
3. Oversee enrollment and scheduling for the Meals on Wheels and collaborate with the Nutrition department as needed.
4. Develop new programs and services in consultation and collaboration with co-workers and the Senior Center Director.
5. Act as the Schedules Plus software knowledge expert, company liaison, and trainer for the Senior Center team. Prepare quarterly reports providing detailed analysis of Meals on Wheel, case management and program data. Work with Director to identify discrepancies and implement new initiatives.
6. Look to fully utilize Schedules Plus software and develop opportunities for future use in all aspects of the Senior Center.
7. Serve on community and county level committees as appropriate to maintain good communication with other areas and organizations offering similar services and or resources for older adults.
8. Explore volunteer and internship opportunities for the case management department. Train and oversee volunteers and students assigned to the department.
9. Coordinate support services for seniors, collaborating with caregivers, home care agencies, health care providers, hospice organizations, hospital discharge planners, government agencies, EMS, police, and other agencies or resources.
10. Enroll clients in local and government programs, such as Medicare, home-delivered meals, and transportation services.
11. Develop, manage, review, and update care plans that consider the client’s needs, abilities, and preferences, while maintaining the client’s dignity, safety, and independence.
12. Maintain confidential client records that include assessment, case notes, and documentation of services in a timely manner.
13. Manage and maintain an equipment and supplies loan closet, including organization, inventory, and loans.
14. Communicate regularly with the Senior Center Director regarding current concerns and developing issues.
15. Respond to public inquiries promptly and in a welcoming, patient, and friendly manner and determine need for follow up and/or ongoing services and referrals.
16. Provide general support for the operation of the Verona Senior Center as needed including opening and closing the center, greeting patrons, answering phones, and assisting with Senior Center activities, front desk, and meal deliveries.
17. Submit a monthly article for the Senior Center’s monthly newsletter and assist in other areas of the newsletter as needed.
18. Participate in ongoing training opportunities as time and budget allow.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of and adherence to a high standard of professional ethics and boundaries.
2. Excellent oral, written, and interpersonal communication skills.
3. Strong organizational, time management and proactive case management skills.
4. Knowledge of effective assessment tools, and interviewing techniques used when working with older adults.
5. Knowledge of the aging process and its effects on older adults.
6. Knowledge of local and government assistance programs, including financial eligibility and enrollment procedures and benefits.
7. Ability to establish and maintain positive and effective working relationships with older adults, their families, co-workers, supervisors, volunteers, referral sources, and service providers.
8. Ability to conduct an effective assessment of the client, considering all factors that impact the situation, i.e. physical/mental health, family relations, cognitive issues, finances, etc.
9. Ability to multi-task and manage competing priorities.
10. Ability to work independently with a minimum of supervision.
11. Ability to use standard computer software, including Microsoft Office, (i.e. Outlook, Word, Excel, Publisher, PowerPoint), and social media.
REQUIRED EDUCATION AND EXPERIENCE:
1. A bachelor’s degree in human services, social work, psychology, or related field is required.
2. A minimum of one year of direct experience working with older adults is required.
ADDITIONAL REQUIREMENTS:
1. A valid Wisconsin Driver’s License is required.
2. The use of a reliable insured personal vehicle is required.
WORK CONDITIONS AND PHYSICAL REQUIREMENTS: Work is performed in the office, in the community, and in clients’ homes. Home visits regularly involve a broad range of living conditions and levels of hygiene. The Case Manager regularly works with individuals with limited physical and cognitive abilities, juggling competing priorities and challenging situations. A minimal amount of overnight travel is required. Physical demands include lifting up to 40 pounds.
EQUIPMENT USED IN PERFORMING TASKS: Computers, cell phones, tablets, copiers, and general office equipment.
SUPERVISOR: The Lead Case Manager reports to the Senior Center Director.
The above is intended to describe the general content of the requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements.
The City of Verona fully subscribes to the principles of Equal Employment Opportunity and is an Affirmative Action/Equal Opportunity Employer. It is the policy of the city to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by federal or State law.
The City of Verona does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Candidates may be subject to a comprehensive criminal background check prior to appointment to this position.
The Lead Case Manager provides oversite of the case management team to ensure consistencies in services, documentation, and department processes and procedures. This position also provides input and suggestions for programming and operational improvements that may benefit the clients of the Verona Senior Center.
The City of Verona is a great place to work! We offer an amazing benefit package which includes excellent health insurance, participation in the Wisconsin Retirement System, ample paid leave and much more! In addition to offering a competitive salary and excellent benefits, we encourage our employees to take advantage of our other great perks such as a casual office atmosphere, flexible work schedules, employee training and development opportunities, tuition reimbursement, and an employee assistance program that offers a variety of programs and tools designed to help promote an employee's health and wellness! Please click the "Benefits" tab at the top of this announcement for a summary of our entire benefits package.
The deadline to apply for this position is Sunday, February 11, 2024 at 11:59 pm.
1. Develop and maintain consistencies across the Case Management department. Ensure optimum utilization of resources and drive department specific improvement initiatives as requested by Director.
2. Act as team leader for outreach efforts including but not limited to educational presentations, home-visits, outreach activities and meetings.
3. Oversee enrollment and scheduling for the Meals on Wheels and collaborate with the Nutrition department as needed.
4. Develop new programs and services in consultation and collaboration with co-workers and the Senior Center Director.
5. Act as the Schedules Plus software knowledge expert, company liaison, and trainer for the Senior Center team. Prepare quarterly reports providing detailed analysis of Meals on Wheel, case management and program data. Work with Director to identify discrepancies and implement new initiatives.
6. Look to fully utilize Schedules Plus software and develop opportunities for future use in all aspects of the Senior Center.
7. Serve on community and county level committees as appropriate to maintain good communication with other areas and organizations offering similar services and or resources for older adults.
8. Explore volunteer and internship opportunities for the case management department. Train and oversee volunteers and students assigned to the department.
9. Coordinate support services for seniors, collaborating with caregivers, home care agencies, health care providers, hospice organizations, hospital discharge planners, government agencies, EMS, police, and other agencies or resources.
10. Enroll clients in local and government programs, such as Medicare, home-delivered meals, and transportation services.
11. Develop, manage, review, and update care plans that consider the client’s needs, abilities, and preferences, while maintaining the client’s dignity, safety, and independence.
12. Maintain confidential client records that include assessment, case notes, and documentation of services in a timely manner.
13. Manage and maintain an equipment and supplies loan closet, including organization, inventory, and loans.
14. Communicate regularly with the Senior Center Director regarding current concerns and developing issues.
15. Respond to public inquiries promptly and in a welcoming, patient, and friendly manner and determine need for follow up and/or ongoing services and referrals.
16. Provide general support for the operation of the Verona Senior Center as needed including opening and closing the center, greeting patrons, answering phones, and assisting with Senior Center activities, front desk, and meal deliveries.
17. Submit a monthly article for the Senior Center’s monthly newsletter and assist in other areas of the newsletter as needed.
18. Participate in ongoing training opportunities as time and budget allow.
KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of and adherence to a high standard of professional ethics and boundaries.
2. Excellent oral, written, and interpersonal communication skills.
3. Strong organizational, time management and proactive case management skills.
4. Knowledge of effective assessment tools, and interviewing techniques used when working with older adults.
5. Knowledge of the aging process and its effects on older adults.
6. Knowledge of local and government assistance programs, including financial eligibility and enrollment procedures and benefits.
7. Ability to establish and maintain positive and effective working relationships with older adults, their families, co-workers, supervisors, volunteers, referral sources, and service providers.
8. Ability to conduct an effective assessment of the client, considering all factors that impact the situation, i.e. physical/mental health, family relations, cognitive issues, finances, etc.
9. Ability to multi-task and manage competing priorities.
10. Ability to work independently with a minimum of supervision.
11. Ability to use standard computer software, including Microsoft Office, (i.e. Outlook, Word, Excel, Publisher, PowerPoint), and social media.
REQUIRED EDUCATION AND EXPERIENCE:
1. A bachelor’s degree in human services, social work, psychology, or related field is required.
2. A minimum of one year of direct experience working with older adults is required.
ADDITIONAL REQUIREMENTS:
1. A valid Wisconsin Driver’s License is required.
2. The use of a reliable insured personal vehicle is required.
WORK CONDITIONS AND PHYSICAL REQUIREMENTS: Work is performed in the office, in the community, and in clients’ homes. Home visits regularly involve a broad range of living conditions and levels of hygiene. The Case Manager regularly works with individuals with limited physical and cognitive abilities, juggling competing priorities and challenging situations. A minimal amount of overnight travel is required. Physical demands include lifting up to 40 pounds.
EQUIPMENT USED IN PERFORMING TASKS: Computers, cell phones, tablets, copiers, and general office equipment.
SUPERVISOR: The Lead Case Manager reports to the Senior Center Director.
The above is intended to describe the general content of the requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements.
The City of Verona fully subscribes to the principles of Equal Employment Opportunity and is an Affirmative Action/Equal Opportunity Employer. It is the policy of the city to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by federal or State law.
The City of Verona does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.
Candidates may be subject to a comprehensive criminal background check prior to appointment to this position.
Salary : $26 - $32
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