Utility Office Supervisor

Position: Utility Office Supervisor
Department: Utility Billing
Reports to: Utility Office Manager
Positions Supervised: Customer Service Representatives
Status: Full-time, Classified, Non-Exempt
Pay Range: C-8, $23.9400 - $32.3895
Normal Working Hours: Monday – Friday, 7:30 A.M. to 4:30 P.M./Variable

Job Summary: Under the general supervision of the Utility Office Manager, is responsible for the billing of water, sewer, electric, cable, and sanitation charges; collection and accounting of payments made by customers for such services; supervises a group of utility/CityLink staff; performs related duties as required.

The City of Wadsworth has a robust utility service offering for a community of 24,000 residents. With our own electric department, water and wastewater treatment plants, and sanitation services, we can provide cost-effective and highly reliable services. Our communications service, called CityLink, allows residents and businesses to subscribe to cable television, high-speed internet, and VoIP phone service. These services contribute to our City’s tagline, …“A Community Unmatched” tagline.

Essential Duties and Responsibilities:

Utility Billing and Customer Service:

• Uploads meter readings and prepares utility bills for mailing
• Posts cash drawers and incoming payment batches, ensuring posting accuracy
• Receives payments made by customers
• Responds to customer inquiries and complaints. Investigates customer issues and make adjustments when necessary
• Maintains customer files; balances daily receipts
• Explains charges on utility bills to customers
• Prepares delinquent lists and emails notices to printer
• Resolves complaints concerning utility billings and services
• Writes work orders for various services
• Coordinates and oversees collection processes.
• Prepares reports and correspondence as necessary

Supervision:

• Provides direction to Utility Billing Office and CityLink Customer Service Representatives.
• Conducts periodic staff meetings to review work status, establish priorities, review policies and procedures, and discuss department issues and concerns.
• Assists with training employees to create a one-stop experience for all utilities.
• Supervises and evaluates office workers
• Establishes office procedures

Essential Knowledge, Skills, and Abilities:

Knowledge of:

• Considerable knowledge of modern office procedures, including electronic data processing; clerical aptitude
• Considerable knowledge of arithmetic through decimals, fractions, and percentages
• Electric, water, and Internet/Cable billing

Skills and Abilities:

• Skill in the operation of a personal computer to access, input and retrieve information.
• Ability to use the Microsoft Windows operating system including Microsoft Office software.
• Ability to maintain the highest level of trust and confidentiality.
• Ability to maintain accurate records
• Ability to maintain files.
• Ability to gather data about people, places and things.
• Ability to understand and carry out oral and written instructions.
• Ability to understand and respond to routine court orders.
• Ability to read and understand City ordinances and policies.
• Ability to deal with the general public in a professional manner.
• Ability to develop and maintain effective working relationships with associates, Department heads and supervisors as well as the general public.

Minimum Qualifications for Employment:

• Possession of a high school diploma or equivalent.
• Possession and maintenance of a valid State of Ohio motor vehicle operator’s license and to maintain insurability with the City’s general liability policy.
• Five years of general/utility office experience
• One year of supervisory experience.

Preferred Qualifications for Employment:

• College degree or certification in applicable field

Special Information:

Employment is contingent upon the successful completion of a criminal background check, employment reference checks, a physical examination and a pre-employment drug screen. The final applicant will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test will not be appointed to the position.

Application Process:

Interested candidates should submit a detailed resume reflecting the nature of the work performed in both current and prior employment. Emphasis should be given to work experience, training and/or duties performed that are relevant to this position and its minimum qualifications and requirements.

Posting Date: Thursday, August 3, 2023
Posting Deadline: Friday, August 25, 2023, 4:00 PM*

* Resumes must be received in Human Resources by 4:00 P.M. on the deadline date, regardless of the method of submission. Late submissions will not be considered. If submitting by email, please submit resume in Word (.doc/.docx) or PDF format.

Job Type: Full-time

Pay: $23.94 - $32.38 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $24 - $32