Patron Relations Specialist

Please attach a resume and letter of interest to Bruce Gay, Library Director.

Deadline to apply: Friday, March 15, 2024, by 4:30

Explore the City's benefits here:
2024 Benefits Guide

EXAMPLES OF ESSENTIAL DUTIES:

The individual in this position:

• Provides security for all areas of the Waukesha Public library including the building parking lots, and grounds to maintain a safe and inviting atmospheres for all patrons and staff and enforces all facility rules, policies and procedures.
• Assists in crisis situations and emergencies and investigates and handles disturbances including contacting law enforcement and emergency personnel when necessary.
• Educates library users on appropriate behaviors and enforces the Library's Code of Conduct.
• Observes, identifies and reports security and/or safety conditions and concerns and removes patrons who are in violation of the Library Code of Conduct.
• Recommends procedures and methods to prevent security issues.
• Works with Library staff to monitor, recognize and resolve security problems and to keep the Public Services Manager informed of activities and/or problems.
• Obtains and maintains necessary documentation, records and reports, incidents, and events.
• Coordinates security and property-related programs such as handling of lost and found materials, staff training, building access control, and surveillance activities.
• When assigned, serves as the liaison between Library staff, police agencies, social service organizations, personnel, contracted security personnel and the public.
• Exercises excellent interpersonal and conflict resolution skills even under difficult or stressful circumstances; can communicate clearly, persuasively, and diplomatically with Library staff and the public while enforcing security rules, often under stressful situations; resolves conflicts, elicits cooperation, and negotiate solutions without resorting to unneeded conflict and removes patrons who are in violation of the Library Code of Conduct.
• Has knowledge of accepted practices relating to security operations, particularly those that relate to public facilities.
• Possesses excellent observation skills and has an ability to remain alert and attentive, anticipate potential disruptive behavior and safety or security threats and take preventative action.
• Capable of communicating in writing and preparing clear, detailed and accurately written reports, logs and other documentation.
• Possesses the skill to perform the physical activities inherent in security patrol duties, such as walking, running, standing, rapidly ascending and descending stairs and lifting a fully grown adult in emergency situations for the duration of a typical shift.

JOB REQUIREMENTS: Graduation from an accredited college or university with a bachelor's degree and major coursework in library sciences, education, or other related field and at least 1-3 years of related experience, with some public library experience preferred; or any equivalent combination of training and experience which provides the following knowledge, ability, and skills:

• Ability to work independently, with minimal supervision, multitasking and prioritizing workload.
• Ability to analyze problems, troubleshoot and implement solutions.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.