Permit Services Manager

Consider the City of West Sacramento and be at the forefront of shaping our community's growth and development as a Permit Services Manager. We're seeking an individual with a passion for efficient processes, a dedication to responsive and transparent customer service, and a knack for problem-solving. The successful candidate will provide expertise in leading the team of qualified Permit Technicians in maintaining a high degree of customer service and responsiveness.

If you thrive in a dynamic environment where your expertise can make a tangible impact, this is the opportunity for you. Join us as part of a highly-respected Building Division team committed to fostering innovation and excellence in permit services, ensuring a seamless experience for residents and businesses alike.

The Permit Services Manager position now available in the Community Development Department - Building Division is critical to ensuring the safety, quality, and compliance of construction projects within the City of West Sacramento while providing efficient and effective permitting services to the community. This includes supervising the permit technicians who process permit applications and ensure construction projects comply with all applicable codes and regulation and interpreting and providing guidance on building codes, regulations, policies, and procedures to staff, contractors, developers, and the general public. This position is critically important to establishing and maintaining effective working relationships with architects, engineers, contractors, developers, and other stakeholders involved in the permitting and construction process. In addition, this position will monitor and analyze permitting activity levels, revenue collection, and operational performance metrics to identify areas for improvement and oversee the implementation of strategies to maximize transparency, responsiveness and efficiency. 

Preference will be given to candidates who possess an International Code Council (ICC) Permit Technician and ICC Building Plans Examiner certificate.

DEFINITION: Under the direction of the Chief Building Official, the Permit Services Manager is responsible for and oversees the planning, coordination and organizing of the day-to-day operations of the Permit Center, including virtual operations within the Community Development Department; assists the Chief Building Official and Director of Community Development or their designee in the performance of a variety of administrative and technical level tasks. The Permit Services Manager is an at-will position that is appointed by and sits at the pleasure of the City Manager. 

SUPERVISION RECEIVED AND EXERCISED: Receives general direction from the Chief Building Official or their designee under the overall direction of the Director of Community Development. Exercises direct supervision over professional, technical, and supervisory staff.

CLASS CHARACTERISTICS: This is a single, management level position. The incumbent reports to the Chief Building Official under the overall director of the Director of Community Development and has responsibility for providing daily supervision to assigned staff.

EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Supervises Permit Center Staff work activities of providing information and direction to the public on planning, development engineering and building issues, processes and requirements. 
• Reviews permit applications, plans and supporting documents for proper form, completeness, sufficiency of information, conformance with standards and codes, and compliance with City requirements. 
• Provides expertise in software and online applications and processes, including Accela; coordinates technology implementation and upgrades as the Department’s lead for technology implementation and program development.
• Trains, coaches, disciplines and evaluates assigned staff. 
• Provides direct oversight of all permit functions including the coordination, routing, and review of all applications received; ensures all permits/applications are processed within established timeframes and in accordance with guidelines and procedures.
• Ensures all permit and entitlement records are maintained and retained as required in the appropriate electronic formats.
• Contributes to streamlining processes and increasing departmental efficiencies of operations by implementing new technologies; oversees enhancements and improvements to existing technology, programs, and platforms; maintains and improves processes to enhance work efficiency, delivery of services and transparency to the public.
• Accesses, enters and updates specialized database/permit tracking management programs (e.g., Accela) and provides information to the public relating to the status of permits and projects.
• Leads the effort to develop and regularly publish reports on performance metrics pertaining to the permitting process.
• Performs minor plan checks.
• Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service and established performance metrics.
• Tracks fee deferrals and bonds related to development projects.
• Assists in the development and monitoring of the Building and Development Engineering Divisions’ budget.
• Oversees the creation, modification and rollout of forms and relevant information as necessary.
• Participates in setting and implementing division goals.
• Researches, compiles, and analyzes data for division projects and reports; oversees preparation of a variety of complex technical and statistical reports. 
• Maintains confidential division files.
• May perform the duties of the Permit Technician as needed.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE: Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:

Education: Bachelor’s degree from an accredited college or university in planning, architecture, construction management, engineering, or related field.

Experience: Five (5) years of increasingly responsible construction permitting experience in a building or engineering division or department which includes at least one (1) year of supervisory experience. An additional two (2) years of full-time related experience may be substituted for each 30 units of the educational requirement up to a maximum of 60 units.

LICENSES AND CERTIFICATES: If assigned to drive, must possess a valid California driver’s license. Possession of an International Code Council (ICC) Permit Technician Certificate and ability to obtain an ICC Building Plans Examiner certificate within six (6) months of hire.

Salary : $101,520 - $123,384