End User Support Technician

JOB
The City of West St Paul is hiring a full time End User Support Technician. Provides technical support; installing, maintaining software applications and functionality of the City’s Information Technology systems. Provides technical assistance for end-users, assist server administration and implementation of IT related projects and tasks.

EXAMPLE OF DUTIES
Serves as the first point of contact for staff needing technical assistance.Logs and monitor computer support requests to improve efficiency/productivity.Troubleshoots problems with computers, mobile devices, wireless technology, Local Area Network (LAN) connections, VOIP and software functionality.Installs and configure hardware and software applications.Performs remote and on-site troubleshooting through diagnostic techniques.Performs routine maintenance on applicable hardware/software.Create detailed procedures and documentation.Maintain and update technology inventory.Assist with the design, implementation and administration of Microsoft Windows Systems and other infrastructure projects.Other duties as assigned by IT manager.

SUPPLEMENTAL INFORMATION
Knowledge of installing and troubleshooting networked PCs including operating systems, hardware, peripherals, and related devices in a domain environment.Knowledge of: Multiple Operating Systems to include: MS Windows, Android and iOS.Active Directory & Group Policy.Antivirus/Malware Applications.VPN Technologies.Information Security Practices.MS Office Suite.Knowledge of VOIP and/or manage phone systems.Monitor and document software licensing, system configurations, and related system information.Comprehend and follow instructions and procedures provided through correspondence and directives.Communicate in a professional, transparent, non-technical manner with users.Use reasoning abilities through moderately complex situations using good judgement.Utilize time management skills and establish streamlines processes and procedures.Ability to remain seated and standing for extended periods of time. Must be able to lift. and carry 45 pounds. Must be able to bend, push, pull, kneel and reach.Take direction from senior team members.The ability to occasionally work limited hours on nights or weekends.