Council

AIDE TO THE CITY COUNCIL

CITY COUNCIL

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for an Aide to the City Council for the City Council. Under the direction of the Chief of Staff, the position is responsible for the execution of varied, complex, and frequently confidential assignments, which may include managing incoming constituent correspondence which include calls, emails, and mail, assist with scheduling, preparing, planning, and coordinating communications, and events for the City Council, and act as a liaison for City Council to the City Manager and Mayor's Office.

The position will have the ability to work hours outside the typical workday, to include weekend days on occasion.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

• Provide direct administrative support to City Councilors
• Assist the City Councilors in the research of legislation
• Prepare briefing materials for City Councilors
• Manage incoming constituent correspondence via phone, email, and mail
• Assist with preparation, planning, coordination of all public relations, communications, press releases, marketing, and events for the City Council
• Attend and participate in staff, department, and other meetings, conferences, committees, taskforces to include some neighborhood and crime watch meetings
• Assist with research and prepare records, reports, analysis, correspondence, and documentation
• Support and assist the Chief of Council with liaising to the City Council for Boards & Commissions, Library, School Committee, and other Committees and Groups
• Provide customer service to diverse constituents
• Greet constituents or other office visitors

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

• Excellent organizational, interpersonal, written, and verbal communication skills
• Considerable knowledge of office terminology, procedures, and equipment
• Ability to interpret City Council policies, rules, regulations and make sound decisions in accordance with laws, ordinances, regulations, and established policies.
• Ability to accurately collect, compile, and enter complex statistical data
• Ability to make arithmetical computations with speed and accuracy
• Ability to maintain complex clerical records and to prepare reports to work harmoniously with other employees
• Ability to work efficiently within time constraints and deadlines and to handle and prioritize multiple assignments
• Ability to work independently and in a group setting
• Ability to multi-task in a fast-paced environment
• Ability to work independently and in a group setting
• Ability to operate common office equipment
• Ability to communicate, work effectively and professionally with diverse populations diverse in language, socio-economic status, race, ethnicity and, cultural backgrounds
• Ability to work professionally and compassionately with the public and all levels of staff / management
• Ability to work extended hours and weekend days on occasion

MINIMUM REQUIREMENTS :

• Bachelor's degree in Business Administration, Public Administration / Policy, Management, or a related field
• Two (2) years of customer service and / or clerical experience in a professional office setting
• Excellent communication skills
• Worcester resident or willing to move to Worcester after one (1) year of date of hire

PREFERRED QUALIFICATIONS :

• One (1) year of experience working in Local, State or Federal Government
• Two (2) years of experience providing direct support to elected officials
• Two (2) years of experience conducting research, querying records, managing data, and
• Three (3) years of experience in a customer service in an office / clerical setting
• Experience setting up and coordinating virtual meetings via Zoom, Teams, or WebEx

SALARY RANGE : $68,312 - $83,381 annually, exempt, full-time, with an excellent benefits package.

To apply, please visit : or send resume and cover letter on or before FRIDAY, MARCH 15, 2024 , to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.

Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, .

Last updated : 2024-03-05