What are the responsibilities and job description for the Concierge position at City Winery New York?
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.
Who are you?
You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.
Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90 points, City Winery offers a range of top-notch events & experiences.
Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.
Position Summary
The Concierge is responsible for delivering exceptional guest service experiences to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, CW Rewards Program and CW merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.
Minimum Qualifications
- 2 years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
- Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests.
- Proficient computer skills
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
Overview of Responsibilities
- Correspond with guests in person, phone, and email
- Manage in-person, online, and phone ticket sales
- Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
- Maximize ticket sales and retail merchandise sales
- Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
- Assist guests with seat changes
- Compile house and artist comps and arrange seating appropriately
- Handle troubleshooting with guests on ticketing purchases
- Close out and reconcile box office transactions
- Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink
- Maintain a neat and tidy Concierge booth
- Handle payment transactions and maintain accurate cash drawer
- Attend trainings, tastings, meetings, as needed
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Other duties, tasks, projects as per business need
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
Salary : $18 - $20
