What are the responsibilities and job description for the Turn Down Room Attendant position at CityGate Hospitality?
Department: Housekeeping
Reports to: Housekeeping Manager
Revision Date: February 2023
Compensation: $16.50 While Training, $17 upon completion of training
Role Summary:
The Turndown Attendant functions to ensure all Hotel guest rooms are prepared for the guest’s return to their room each evening. They are responsible for offering assistance to the Housekeeping Department in multiple capacities.
Responsibilities:
- Attends and participates in daily pre-shift meetings.
- Cleans all assigned guest rooms in accordance with the hotel’s Standard Performance Procedures.
- Reports any discrepancy in room status immediately to Housekeeping Supervisor.
- Turn in found items immediately, according to procedure.
- Reports rooms unable to be services (Do Not Disturb) to the Housekeeping Supervisor.
- Documents any deficiencies found in rooms, including mechanical and electrical problems to the Housekeeping Supervisor.
- Replenishes all supplies according to standard procedure.
- Uses Alice system to compute daily checklists.
- Be familiar with hotels recycling programs, and “green” cleaning initiatives.
- Follow hotel and departmental policies and procedures.
- Completes turndown room assignments daily.
- Follows cleaning, PPE, and chemical safety guidelines.
- Stocks linen on all guest floors.
- Assists with Housekeeping guest requests.
- Assists in the laundry room as needed.
- Performs related duties as assigned.
Minimum Qualifications:
Education
- Must understand instructions given in English.
Experience
- Background in Housekeeping or Janitorial Service preferred.
- Luxury housekeeping experience is a plus.
Skills
- Individual must be honest and dependable and enjoy making a difference for people and like being in a position of responsibility.
- Must enjoy working around people and be a “team player” within the framework of guest service.
- Must have a neat and clean appearance
- Must have a flexible schedule and be to work weekends and holidays.
Physical Requirements
- Must be able to lift and carry up to 25lbs, with or without reasonable accommodation.
- Must be able to push and pull carts and equipment weighing up to 100 lbs.
- Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
- Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Voluntary Commitment
Since it is essential for us to work in an atmosphere of friendly cooperation, it is your responsibility to:
- Attend and actively participate in all required training sessions.
- Know our philosophy and continuously demonstrate our cultural standards.
- Understand our success can be made or broken by each interaction.
- Ask for an explanation of anything you do not understand.
I have read, understand, and voluntarily commit myself to the general guidelines contained in this document. I also understand that this is only a basic description of my job and that it does not, nor is it intended to, outline all of the specifics of my responsibilities.
Salary : $17 - $17
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