IT Field Technician Level II

Job Description

CIU Networks, Inc. provides MSP support to Los Angeles and Orange County areas. We take a proactive approach to keep our clients' computer, network and security systems up-to-date and protected.

We are looking for an energetic IT Field Technician to provide onsite support for our clients ranging from restaurants to corporate offices.

As an IT Field Service Technician, you will be responsible for owning and maintaining traditional IT functions like software, hardware, storage, network, DVR/NVR devices, and POS systems.

Required Skills:

• Minimum 3-years work experience in supporting Information Technology (IT).
• Willing to commute to Los Angeles, Long Beach and Orange County.
• Willing to learn and adapt to new technologies.
• Willing to work overtime as necessary.
• Able to work efficiently and effectively with team members during heavy workloads.
• Be detail-oriented, especially with documentation.
• Prioritize and effectively resolve help desk tickets.
• Able to climb up to 10 flights of stairs with up to 25 pounds of equipment , work both indoors and outdoors in inclement weather, work on devices installed overhead, work kneeling for up to 30 minutes at a time, and sit in an office chair for up to 8 hours.
• Valid California driver’s license.

Responsibilities

• Field Engineering (25% of time)
• Maintain and troubleshoot all technical components specific to the business at onsite.
• Assist in the maintenance of local technical infrastructure including network switches, routers, servers, wireless infrastructure, phone systems, POS, camera systems & structured cabling.
• Occasionally assist peers at other sites, on an as-needed basis.
• Installation of new hardware.
• Comply with Safety and IT policies and procedures.

• HelpDesk IT Support (75% of time)
• Providing timely support to end users of PCs and network devices, and multiple business applications.
• Identifying, investigating and remediating alerts as part of our network operations center team.
• Establishing and maintaining an excellent working relationship with end users.
• Investigating and solving desktop and other systems-related issues.
• Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language.
• Recognizing high-priority issues and responding accordingly.
• Assisting fellow team members and performing other duties as needed.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 3 years (Preferred)

Work Location: In person