Guest Experience Coordinator - Full Time

Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2023 USA Today 10Best Readers' Choice Award - Top 10 Best Spa Resort
• 2022 Travel & Leisure World's Best Award - #5 Top Domestic Destination Spa
• 2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award - Top 10 Best Wellness Retreat
• 2022 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2022 US News & World Report, Best Hotels in the USA - #11 in Phoenix and #14 in Arizona
• 2022 OpenTable, Diners' Choice Award for Terras
• 2021 Conde Nast Traveler Reader's Choice Award - #5 Destination Spa in the US and named as a winner in the world's best destination spa list
• 2021 Travel & Leisure World's Best Award - #4 Top Domestic Destination Spa
• 2020 Travel & Leisure World's Best Award - #3 Top Domestic Destination Spa
• 2020 Conde Nast Traveler Reader's Choice Award - #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
• 2020 TripAdvisor Traveler's Choice Award
• U.S. News & World Report Top 30 Wellness Destination Worldwide
• AAA Four Diamond Rating
• 2020 AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming

• Complimentary shift meal

• Team member referral bonus

• Affordable health insurance starting the 1st of the month following hire date

• Generous Team Member & Friends & Family Resort rates and discounts

• 401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

Regular Full Time Position:

As a Guest Experience Reservation Agent, you will be responsible for:

• Creating personalized reservation experiences for guests based upon their individual needs such as:

• Room Accommodations

• Planning for wellness Journey classes and/or Spa bookings

• Offer transportation arrangements to/from the airport

• In addition, process payments & send confirmations of preplanned services

• Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

• Stays in compliance with the dress code by staying in a neat, clean, and tidy appearance

• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.

• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.

• Support the concierge team in lobby during high business levels and take on concierge shift coverage if needed (which may include to assist guests with arrivals and/or departures)

Requirements

QUALIFICATIONS

• One to two years’ experience as Reservations and/or Front Desk experience (or comparable role)

• Strong computer skills

• Strong/positive communication skills

• Previous hotel/resort experience preferred

• Willing and able to work all shifts including weekends/holidays

• Must have reliable transportation

• Must be able to work on-site

• Knowledge/passion in Health & Wellness

Salary : $23