Service Sales Consultant

The Service Sales Consultant's role is to proactively build and maintain relationships with owners as well as owner representatives. This role manages the accounts of existing customers through various contact points and is also responsible for retaining and expanding the existing portfolio by selling maintenance and digital related solutions. Additionally, the successful candidate generates modernization solutions leads.

Your main Responsibilities include :

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area  Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data

Selling

• Proactively generates opportunities from outside current customer base, 
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE’s solution matches with the needs Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority 
• Validates that the contents of the contract are in line with the negotiation process outcome Maintains full information of opportunities, tasks and visits (sales funnel management) Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field Supports the finance function in money collection.
• Drives execution of her/his individual sales plan

​To be successful in this job, we expect you to have :

Experience

· Sales and / or customer service experience

· Experience with solution selling methodology 

· Experience with (selling) complex technology solutions

· Experience with KONE customers’ industries is a plus 

· Basic digital skills and mindset

Education

· Previous 1-3 years sales, marketing or related experiences preferred.

· Bachelor’s degree from an accredited college preferred or equivalent work experience.  

· Preferred areas of study are: Business, Management, Engineering, Marketing, Supply Chain Management, Communications and Liberal Arts

Specific Skills, Knowledge & Behavior

• Customer Perspective Takes customer´s perspective and focuses on those activities which are critical to customer satisfaction. Keeps up-to-date on current developments in the industry and constantly seeks opportunities for improvement. 
• Energy and Resilience Shows energy and drive in his/her work and approaches issues with a “can do” attitude. Keeps difficulties in perspective and recovers quickly from setbacks. 
• Learning focus Actively seeks out opportunities to learn and develop, leverages stretch opportunities. Seeks feedback to understand own impact, strengths and development needs. Is open to new ideas and approaches.
• Impact and Influencing Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others ideas.
• Results focus Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.
• Proactive communication Openly communicates appropriate and useful information to others. Keeps others updated about developments or changes to situations. Communicates key information relevant to other people. Promotes two way communication with an exchange of information, opinion and feelings. Actively listens to the input of others and summarizes information to ensure they have understood