Tourism Administrative Specialist (Part-Time)

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

· Service · Professionalism · Integrity · Respect · Individual accountability · Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT. Clackamas County Core Values

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

This position will remain open until filled. The first application review will be Thursday, May 4, 2023. We reserve the right to close this recruitment at any time on or after that date.

Hourly Pay Range: $25.250921 - $31.892593

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. This position is classified as an Administrative Specialist 1.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee’s date of hire.

Attractive benefits package and incentives for employees in regular status positions include:

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Monthly accruals (prorated for less than 1.0 FTE)

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
  • Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

Employees working 20 - 29 hours per week are eligible for medical benefits for themselves and family members. Medical plans cover the employee and all eligible dependents (including spouse/domestic partner and/or children) at a reasonable cost. This is a part time County position represented by the Employees' Association.

Employees' Association (EA) Part Time Benefits

Learn More About Benefits

Clackamas County Tourism seeks a self-motivated and detail-oriented individual to join our Mt. Hood Territory team as the Tourism Administrative Specialist.

The person selected for this exciting opportunity will provide administrative support to our Tourism program by maintaining information in the customer relations management (CRM) database. The incumbent will also contact businesses by email and phone to gather or verify data for the CRM database. The selected candidate will research new partners for website listings, including new tourism-related businesses and events, and introduce them to the services offered by Mt. Hood Territory and connect them to available resources.

We are looking for someone with strong attention to detail who can work with a wide variety of diverse staff and community partners. Strong communication skills and the ability to quickly learn about and engage with the tourism attractions and facilities in the county will make the selected candidate successful in this position. The ability to be proactive in establishing and maintaining connections with partners and the community will help lead to the overall goal of increasing the number of new and repeat visitors to Mt. Hood Territory and contributing to the overall economic development and local vitality of Clackamas County.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of one (1) year of related experience with administrative office or clerical support
• A minimum of one (1) year of customer service experience
• Experience managing information in a database
• Ability to communicate effectively, including conveying technical and procedural information to persons at all levels of ability
• Ability to maintain composure in stressful situations when dealing with a variety of people
• Ability to work with the public, contractors, vendors, salespeople, and other personnel in a courteous, professional manner
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working directly with tourism or recreational entities
• Experience organizing media in a digital asset management tool
• Knowledge of Clackamas County tourism attractions/facilities

• For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

Duties may include but are not limited to the following:

• Update information in the customer relations management system (CRM), a custom database.
• Contribute on behalf of Mt. Hood Territory to partner databases.
• Customer service including contacting businesses by email and phone to gather or verify data for the database. Introduce businesses to the services offered by Mt. Hood Territory and connect them to resources.
• Pull reports for staff, projects and partners from the database. This includes data sorting, cleaning and formatting.
• Research new partners for website listings including new tourism related businesses and events.
• Organize and manage content assets including photo and video in digital asset management tool.
• Assorted other administrative tasks such as taking meeting minutes, assisting with scheduling, helping with project logistics.

Considerable knowledge of: Principles and procedures of office management and administration; English spelling, punctuation, grammar, and composition; arithmetic, clerical/accounting principles and processes.

Thorough knowledge of: Techniques of research and program administration; office equipment, including computer systems and software programs such as word processing and spreadsheets and their functions/capabilities; statistical calculations.

Working knowledge of: Applicable program policies and procedures and/or rules, regulations and statutes depending upon assignment of duties and responsibilities. Skill to: Organize and maintain office/administrative systems and procedures; understand, interpret and apply County and department policies and procedures, and technical materials; communicate effectively, both orally and in writing; compose correspondence requiring a high degree of initiative and judgment; conduct independent research; define administrative problems and recommend and implement solutions; collect, evaluate and summarize data; prepare and present clear and concise reports; establish and maintain effective working relationships with County employees and officials, contracted service providers, other governmental agencies, local businesses, citizen groups and the public; operate office equipment; train staff.

This position is included in the County’s alternate workweek program, working 24 hours during a standard workweek of Monday through Thursday (Fridays off). Additional hours may occassionaly be required in order to complete time sensitive projects and deadlines. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

• Explore Clackamas County
• Working for Clackamas County
• Recreation, Arts & Heritage
• Equity, Diversity and Inclusion

ABOUT THE DEPARTMENT

The Clackamas County Tourism Department is the destination organization for Clackamas County. It is funded by the transient room tax charged on all overnight stays in commercial lodging facilities in the county. The department is responsible for strategies that both develop tourism attractions/facilities and market the destination. By increasing the number of new and repeat visitors to the County, the department contributes to economic development and local vitality.

Learn more about Clackamas County Tourism

Clackamas County only accepts online applications.

Help With Your Application:

• Application Process
• Help with the Application

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

• Request Veterans' Preference
• Learn more about the County's Veterans' Preference

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

James Callahan, Recruiter
JCallahan@clackamas.us