IT Supervisor

Description

Who We Are:

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.  

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.   

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.   

Join our team and thrive in an environment that values efficiency and effective processes and a casual, comfortable atmosphere. 

Who We’re Looking For:   

We are looking for someone who will be responsible for recommending technical direction, standards, and methodologies for Systems Administration and Help Desk. You will be the technical liaison between the business and System Administration and Help Desk. This is a working supervisor position, so this role will be hands-on with network, storage, servers, exchange, active directory, etc. 

The Day-to-Day:

• Manages the day-to-day operations of the system, and provides work direction to the SA and Helpdesk staff.
• Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the department and the company’s internal customers.
• Oversees installation, configuration and maintenance of server systems, personal computers, wireless networking, server racks and other related equipment, devices and systems.
• Troubleshoots systems and applications to identify and correct malfunctions and other operational difficulties.
• Researches, recommends and designs infrastructure for servers and associated systems.
• Implements policies, administers firewall, applies public key encryption to network applications, manage host security and file permissions.
• Participates in the evaluation and makes recommendations regarding the purchase of computers, server hardware, peripheral equipment and software.
• Maintains site license documentation for department/organization.
• Works as a hands-on team member and supervisor with other technical staff, such as desktop and server support technicians to ensure connectivity and compatibility between systems.
• Manages all ongoing and short-term System projects.
• Acts as the liaison between System Administration team and all internal and external customers
• Provides standards, methodologies, and expectations of work for System Administration and Helpdesk Teams.

Qualifications

Required Skills:

• Ability to adapt quickly to changing priorities and urgent situations
• Strong interpersonal skills
• Exhibit a strong customer service orientation
• Experience with 2 or more of the following:
  • Servers
  • Storage
  • Network
  • Data Center Management
  • Helpdesk
  • Vmware
• Ability to effectively communicate in a professional and courteous manner
• Ability to work independently with minimal supervision as well as collaboratively with a team
• Ability to communicate objectives and manage to completion of objectives
• Ability to document processes, design patterns and procedures for the SA team
• Excellent analytical skills

Education and Experience:

• Bachelor’s degree with 5 years’ experience, or
• 7 years’ experience related specifically to System Administration
• Supervisory experience preferred
• Telecom industry experience preferred

The Perks:

• Career growth and learning opportunities   
• Tiered bonus system based on team accomplishments   
• Full menu of benefits including a matched 401k  
• Paid time off as well as paid holidays 
• CMR is a 2023 The Oklahoman Top Workplaces winner! 

Pre-employment drug screenings and criminal background checks are mandatory

CMR is an Equal Opportunity Employer