What are the responsibilities and job description for the Guest Service Agent - Homewood Suites - Weekends 7am-3pm position at CLAREMONT COMPANIES LLC?
Description
*****$1,000.00 SIGN ON BONUS*****
- Handle requests and transactions of hotel guests.
- Serve as the main point of contact for all guest requests and needs.
- Exhibit courteous hospitality at all times to guests and associates.
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
- Administer hotel guest payment policies.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
- Post all charges including valet and other miscellaneous charges to guest account.
- Maintain hotel key security system.
- Oversee safe deposit boxes for guests.
- Verify credit cards and balance bank at the end of the shift.
- Run and verify availability report at the beginning of the shift. Update report as needed.
- Review communications log at the beginning of the shift.
- Know and follow the hotel’s emergency procedures in the event of an actual emergency.
- Notify appropriate supervisor immediately of any problem with rooms.
- Check in and check out should be as expeditious as possible.
- Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
- Prompt distribution and notification to guests of mail.
INDPR!
Claremont Companies is an equal opportunity employer. EOE M/F/D/V
Requirements
- High school graduate or equivalent.
- Must speak, read, write, and understand English.
- Previous hotel-related experience desired.
FRONT DESK SUPERVISOR HOMEWOOD SUITES , NEEDHAM,MA
Claremont Companies LLC -
Needham, MA
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