What are the responsibilities and job description for the Project Manager position at Clari?
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including sales engineering, professional services, customer success, digital success, and customer support.
About the Role
As a Clari Professional Services Project Manager, you will be responsible for successfully delivering and managing a portfolio of implementation projects. This includes engagement across the entire implementation lifecycle from pre-to-post sales transition to Customer go-live. You will partner directly with our internal teams: Sales, Customer Success, Account Management, Technical Support, Product Management, Engineering, Security, and Executive Leadership, in ensuring the successful Clari launch of our Customers. Clari is rapidly expanding into new customer segments, personas, revenue models, and industries, so you will be defining and learning every day how to make our customers successful with our platform. The oversight of this role will span across all segments of our business: Enterprise, Commercial and Scale. You will also be assigned and responsible for the delivery of key internal PMO initiatives that help scale our Professional Services organization.
Our ideal candidate is proactive, curious, tenacious, driven and not afraid to get technical. Successful Project Managers at Clari lead by example, become experts in the Product, and use that knowledge to drive the change they want to see.
This is a fully remote opportunity and can be worked from any location in the United States.
\n- Manage a portfolio of projects across all Clari Customer segments: Enterprise, Commercial, Scale
- Manage delivery quality assurance project activities including project documentation, timesheets, contracts, schedules, forecasts and financials
- Develop and deliver progress reports to PMO and Executive leadership
- Manage time tracking activities across all project resources, ensuring the proper roll-up of weekly timesheets
- Partner with the Clari or Partner Solution Consultants to ensure timely updates of project plans, status updates, task lists, escalations, and help drive projects towards successful deployment
- Develop the process and build collateral to support Clari best practices that will help guide customers in operationalizing the Clari platform within their company
- Facilitate a smooth hand off from the pre-sales team once a contract is signed to the Professional Services, Customer Success & Support teams
- Proactively help our Solution Consultants manage and mitigate risk throughout the implementation
- Manage any project and product related issues or escalations
- Build strong cross-functional relationships internally, working with Sales, Customer Success and Support, Product Management, and Engineering
- 2-4 years in both internal and customer facing project management roles
- Prior functional usage of SFDC required, configuration/architectural experience preferred
- Experience using one of the following PSA or Project Management tools: Rocketlane, Smartsheet, FinancialForce, Cloud Coach, Microsoft Project, Asana, Monday.com, etc.
- Experience working with cross-functional teams including Customer Success, Sales, Security, Product Management, and Engineering
- Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
- Strong problem-solving skills to resolve project related issues (ex. timeline risk, scope creep, resource constraints, etc.) and escalations while navigating challenging situations in a professional manner
- Passion for delivering outstanding customer experience; customer-focused, enthusiastic, positive and service-oriented
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
#BI-Remote #LI-Remote
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We’d love to have you join us on our journey to remarkable!
If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.
Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.
Salary : $93,000 - $140,000
