Beauty Coach - Remote

Ready to bring passion into your career?

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  This role will be fully remote. Hours must be flexible based on business need. Regular schedule is 10am-7pm or 1pm-10pm ET.

The role:

You will be a part of the Clarins Customer Care team providing a tailored-made experience for each customer, with the aim of developing a repeated, long-term relationship, with care, honesty, and authenticity.

CARE Guiding Principles:

• Create a personalized dialogue and relationship
• Appreciate our Guests and their unique needs
• Respond to their needs with sincerity & honesty
• Enrich & Engage Guests’ relationship with Clarins

Every member of the Customer Care team is a Brand Advocate, expressing our values of people-centric, brand builder, consumer obsessed, digitally minded, committed to responsible beauty. The Clarins Customer Care Beauty Coach is a new role within the team, with a focus on delivering personalized beauty recommendations and developing repeat, loyal Guests.

What you’ll do:

By fulfilling the main mission of this role, you will contribute to the 5 pillars of strategy: people-centric, brand-builder, consumer-obsessed, digitally minded, and committed to responsible beauty.

The Clarins Customer Care Team acts as brand ambassador. For many Guests, the first contact with Clarins is by contacting Customer Care, therefore Customer Care must deliver the best customer experience, making our Guests feel valued, special, and privileged.

As a Customer Care Beauty Coach, you will:

• Act as a beauty coach by delivering personalized skin and body care recommendations to new and existing Clarins Guests via video, chat, email, phone and social. Advise our Guests on the best products for their specific concerns, help them complete their beauty routine through up sell and cross sell of additional products.
• Develop Guests’ Clarins beauty routines and brand advocacy through post-purchase outreaches. Capture all our Guest’s information in our platforms following data privacy protocols
• Share actionable feedback about our Guest experiences & how we can increase satisfaction, inclusive of new products, services, processes and tools. Provide weekly and monthly report related to the beauty consultation program.
• Support the Customer Care team during peaks by resolving Guests issues with their orders or loyalty accounts.
• Meet all Clarins SLAs (Service Level Agreement) regarding conversion rates, CSAT (Customer Satisfaction) NPS (Net Promoter Score), and wait and response time. Promote and represent the Clarins brands to the highest standards with exemplary behaviors and exceptional personal grooming.
• To have in-depth product knowledge from Clarins and all key competitor product (existing catalogue and main launches) and an understanding of services they offer. Proactively keep product knowledge to the highest levels by utilizing Clarins ePro app on a weekly basis.

Other responsibilities may be added to the above, which are consistent with the title Beauty Coach – Clarins.com.

You are:

• Curious, with the desire to learn constantly.
• Analytical and have strong problem-solving skills.
• Collaborative and succeed in motivating a team.
• Genuinely looking forward to new challenges.

You have:

• Bachelor’s degree
• 1 years in Beauty or Retail in a client-facing role
• Exceptional client relationship building yielding high satisfaction and repeat sales track record
• Experience with remote selling, preferably leveraging video
• Customer Care experience a plus
• Digitally proficient with an array of online platforms such as Bambuser, Salesforce & Zendesk
• Impeccable presentation skills, in writing, verbal, and video
• Clienteling
• High speed WI-FI with dedicated quiet workspace
• Languages:
  • English (required)
  • French (preferred)
  • Spanish (preferred)
• Ability to communicate clearly and create good relations with others
• Strong collaborator with influencing skills to bring people together in solving problems, and resourceful in finding ways to get things done
• Open-minded, adaptive to change and flexible in an evolving fast-paced environment
• Genuinely looking forward to new challenges
• Be aware of the power of body language, rapport building, mirroring and matching behaviors with every customer

We have:

• Standout brands: Clarins, My Blend
• Distinctive, high-quality products and services
• A longstanding commitment to social, economic and ecological initiatives
• Growth opportunities
• Learning & Development
• An attractive compensation and benefits package

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

Equal Opportunity Employer