Job Posting for Sr. Account Manager at CLARITAS LLC
Job Details
Job Location: Cincinnati Office - Cincinnati, OH
Salary Range: Undisclosed
Description
Position Summary
The Senior Account Manager is responsible for managing the post sales process, focusing on servicing the growing client base, ensuring the overall success and satisfaction clients get from working with us. In addition, the Senior Account Manager is responsible for driving overall revenue from their allocated client base by inspiring increased platform usage and introducing new business opportunities.
Primary Responsibilities
Manage the post-sales experience for each allocated client, focusing on exceeding expectations and maintaining a high degree of customer satisfaction
Support the current team of Account Managers and Technical Solutions Managers to support the needs of the growing business
Challenge and suggest improvements to the appropriate internal processes as well as provide relative product feedback to ensure Claritas is constantly striving to enhance overall customer satisfaction
Expand Claritas’ revenue through cross-sell and upsell activities
Influence the future lifetime value of each client through higher production adoption, increased customer satisfaction, and monitoring the overall value each client realizes from our services
Qualifications
Skills, Education and Experience
Required:
Bachelor’s degree
4 years of enterprise account management or customer service experience
Excellent verbal and written communication skills, including strong presentation skills
Proficient in Microsoft Office Suite
Strong empathy for customers and passion for revenue growth
Excellent collaborative and influencing skills
Desire to work in a team environment
Excellent organizational skills with high degree of attention to detail
Excellent ability to manage multiple projects and meet deadlines
Highly preferred:
Relevant experience in digital advertising and/or enterprise SaaS technology
Hourly Wage Estimation for Sr. Account Manager in Cincinnati, OH
$44.37 to $63.56
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