Case Manager

Clark County Wisconsin

Position Description

Job Title: Case Manager

Department: Community Services

Reports To: Behavioral Services Program Manager or Director

Pay Schedule: H

FLSA Status: Hourly/Non-Exempt
EEOC Job Code: 5417

EEOC Function: 8

Purpose of Position:

The Case Manager will function as a multidisciplinary team member providing case management and service coordination as assigned.

Minimum Training and Experience Required to Perform Essential Job Functions

A Bachelor’s Degree in Social Work or a Human Services related field is required. A minimum of two years of experience working with individuals with developmental/intellectual disabilities, mental illness and/or substance use disorders is preferred. An equivalent combination of education and experience will be considered.

If applicable, the candidate must obtain and maintain certification to administer the Children’s Long Term

Support Functional Screen and/or the Mental Health/AODA Functional Screen within one (1) month of hire.

Candidate must possess a valid driver’s license and own a reliable vehicle.

Essential Duties and Responsibilities

The following duties are normal for this position; however, these are not to be construed as exclusive or all- inclusive. Other program specific duties may be required and assigned.

• Assess and determine program eligibility (functional and financial)
• Assess and identify individual service needs
• Develop and monitor consumer driven service plans, including six month reviews and updates
• Prepare and complete required documentation with proficiency and in a timely manner
• Meet client and collateral contact standards as set forth by program standards
• Provide outreach services, as applicable
• Manage crisis intervention services, as applicable
• Work collaboratively with other professionals, including but not limited to, school personnel, hospital/clinic staff, social workers, law enforcement agencies, service providers, etc.
• Serve as back up support to other case manager within the department
• Attend and participate in advisory committee meetings as assigned
• Maintain professional working relationship with clients, outside agencies, county department, the general public and supervisors and co-workers
• Maintain confidentiality and adhere to HIPAA rules and regulations
• Follow Department polices/procedures and adhere to the Clark County Employee Handbook and

Administrative Manual

• Maintain professional appearance and demeanor

Clark County Position Description

Case Manager

Revised 01.31.22

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OTHER SKILLS AND ABILITIES

Knowledge:

• Knowledge of and familiarity with Wisconsin State Statutes relevant to assigned programs, i.e. DHS 34,

DHS 35, DHS 36, DHS 63, DHS 75, DHS 90, Chapter 51, Chapter 54 and Chapter 55

• Experience working with individuals in a community based setting
• Knowledge of and familiarity with Wisconsin Medicaid, as well as targeted case management (TCM) rules/regulations
• Knowledge of local providers and community resources
• Knowledge of evidence based practice, professional boundaries and ethics

Skills:

• Proficient written communication skills o Treat others with courtesy, sensitivity and respect o Communicate thoughts, ideas, information and messages in writing o Record information completely and accurately o Create documents including case notes, letters, and reports. o Check, edit and revise documents to ensure accuracy, proper grammar/spelling/punctuation
• Proficient verbal communication skills o Listen carefully to what others say, making note of the tone of the voice and other body language to understand content and feelings being expressed o Respond in a way that shows understanding
• Proficient skills in Microsoft Office Suite products as well as Electronic Health Record (EHR) software as applicable
• Maintain appropriate interpersonal skills o Organize ideas and communicate oral messages appropriate to listeners/audience o Select appropriate language, tone or voice, gestures and level of complexity appropriate to audience and occasion o Speak clearly, asking questions when needed

Abilities:

• Ability to work with a wide range of individuals
• Ability to work collaboratively with peers, management and other professionals or agency staff, particularly those from law enforcement, mental health treatment facilities and crisis workers
• Ability and willingness to have a flexible schedule that adjusts accordingly in order to meet the needs of the County and the residents being served.
• Ability to work independently and make decisions in accordance with agency policies and procedures
• Ability to manage stress and maintain composure in times of crises or difficult situations
• Ability to manage goals and time o Set goals with tangible and intangible success criteria o Balance short term and long term goals o Utilize time and manage workload effectively and efficiently
• Ability to demonstrate problem solving skills o Recognize and identify the problem o Create and implement a solution

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Case Manager

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Reading:

• Identify relevant details, facts, and specification in what is being read;
• Locate information in books and manuals, from graphs and schedules;
• Find meaning of unknown or technical words and phrases;
• Judge accuracy of reports; and
• Use computer to find information.

Writing:

• Communicate thoughts, ideas, information, and messages in writing;
• Record information completely and accurately;

Mathematics:

• Use numbers, fractions, and percentages to solve practical problems;
• Make reasonable estimates of arithmetic results without calculator;
• Use tables, graphs, diagrams, and charts to obtain numerical information;
• Use computers to enter, retrieve, change, and communicate numerical information; and
• Use computers to communicate data, choosing the best form to present data (e.g., line or bar graph, pie charts).

Speaking:

• Organize ideas and communicate oral messages appropriate to listener and situations;
• Select appropriate language, tone or voice, gestures, and level of complexity appropriate to audience and occasion;
• Speak clearly; ask questions when needed.

Listening :

• Listen carefully to what a person says, noting tone of voice and other body language to understand content and feelings being expressed; and
• Respond in a way that shows understanding of what is said.

Decision Making Skills :

• Identify the goal desired in making the decision; and
• Generate alternatives for reaching the goal.

Social :

• Show understanding, friendliness, and respect for the feelings of others;
• Assert oneself appropriately, stand up for yourself and your ideas in a firm, positive way; and
• Take an interest in what people say and why they think and act as they do.

Teamwork :

• Work cooperatively with others; contribute to the group with ideas and effort;
• Do own share of tasks necessary to complete project;
• Encourage team members by listening to them, providing support, and offering tips for success, as appropriate; and
• Resolve differences for the benefits of the team.

Clark County Position Description

Case Manager

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Cultural Diversity :

• Work well with people having different ethnic, social, or educational backgrounds;
• Understand the concerns of members of other ethnic and gender groups;
• Base impressions on a person’s behavior, not stereotypes;
• Understand one’s own culture and those of others and how they differ; and
• Respect the rights of others while helping them make cultural adjustments where necessary.

Responsibility :

• Give a high level of effort toward reaching goals;
• Work hard to become excellent at job tasks. Pay attention to details. Concentrate on doing tasks well;
• Display high standards of attendance, honesty, energy, and optimism.

Clark County Position Description

Case Manager

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CONDITIONS OF EMPLOYMENT

Minimum Physical and Mental Abilities Required to Perform Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Never Occas. Freq. Contin. Never Occas. Freq. Contin.
(0%) ≤44% of 45-66% of 67-100% (0%) ≤44% of time 45-66% of 67-100% time time of time time of time

LIFT/CARRY EQUIPMENT USE & OPERATION

1 – 10 lbs. x Motor Vehicles x

11 – 20 lbs. x Operate Foot Petals x

21 – 50 lbs. x

51 – 75 lbs. x WORK WITH/NEAR

76 – 100 lbs. x Machinery x

Electricity x

PUSH/PULL Power Tools x

1 – 10 lbs. x Impact Tools x

11 – 20 lbs. x Chemicals x

21 – 50 lbs. x Fumes x

51 – 75 lbs. x Height x

76 – 100 lbs. x

ENVIRONMENT

MOVEMENT Indoors x

Bend/Stoop/Twist x Outdoors x

Crouch/Squat x Extreme Heat x

Kneel/Crawl x Extreme Cold x

Reach above shoulders x Dusty x

Reach below shoulders x Excessive Noise x

Repetitive Arm Use x Other (explain)

Repetitive Wrist Use x

Repetitive Hand Use

Grasping x ENDURANCE

Squeezing x Task Hours at one time Total Hours in 8 Hr Day

Climb Stairs/Ladder x Sit 1-3 5

Uneven Walking Surface x Stand 5 1.5

Even Walking Surface x Walk 5 1.5

VISION REQUIREMENTS ADDITIONAL CONSIDERATONS (Including clarification of any of the above)

Depth Perception

Less than 20 inches

Color Vision

Peripheral Vision

Clark County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the

County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

By signing below, I certify that I have read the above information and am able to perform the essential job functions as it pertains to this position.

____ _________________________________

Employee’s Signature Supervisor’s Signature

____ _________________________________

Date Date

Clark County Position Description

Case Manager

Revised 01.31.22

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Job Type: Full-time

Pay: $26.52 - $33.63 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (Required)

Work Location: In person