eCommerce Coordinator

The primary responsibility for the E-Commerce Coordinator is to deliver account support for our Key Account Executives and E-Commerce partners. This person will partner with multiple parts of the Clarks organization to ensure Clarks products go online efficiently and effectively in order to maximize sales while providing exemplary service to strengthen the partnerships between Clarks and our E-Commerce Accounts.

What You'll Be Doing:

• Set up products across various platforms utilizing information from Build Sheets as well as Product Team’s knowledge to get items into Accounts’ systems and ready to order.
• Provide customer facing product copy and bullet points as well as product images.
• Purchase Order creation based on forecasts/buy plans and size selling history.
• Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and other various inquiries.
• Maximize fill in opportunities based on reporting and communicating supply and demand challenges. 
• Collaborate with Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.
• Partner with Sales, Marketing, Customer Service, Operations, etc. on a consistent basis to ensure accounts needs are being met.
• Watch seasonality of product and help advise on product life cycles and clean up.
• Audit of websites to make sure product are live and appear up to Clark’s standards.
• Responsible in aiding in the continued development of the E-Commerce channel and identifying opportunities to the Key Account Executive.
• Track, analyze and react in season to plans put in place.
• Maximize the use of advertising and promotional programs with each account, keeping consistent with Clarks Sales and Marketing initiatives.
• Provide prompt, efficient handling of account inquiries and issues.
• Responsible for setting up each E-Commerce account in an organized process and managing in a way that allows greater efficiency and effectiveness.
• Outstanding service to our customers.
• Ensure our customers are set up for success and work with E-Commerce team on viable solutions when there is a roadblock.
• Collaborate with Digital Shelf Analyst, DTC and marketing teams to identify opportunities.
• Available to attend product related meetings such as pre-lines, product reviews, etc.

What You’ll Bring With You:

• Bachelor’s Degree preferred
• Experience in E-Commerce preferred.
• Customer Service experience preferred
• A minimum of 2 years of retail buying office and/or a minimum of 2 years of sales background or commensurate experience required
• Experience from the footwear/fashion or related industry an asset.
• Ability to deal with constant changes and quick turnaround times.
• Strong computer skills specifically in Microsoft Excel.
• Must possess strong attention to detail and organizational skills.
• Analytical, planning, and communication skills, as well as the ability to work independently and manage multiple tasks.
• Ability to communicate clearly and concisely both verbally and in writing.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we’re proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all – bringing to life Clarks’ new global campaign, For the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we’re ready to lead the way. After all, we’re originators, not imitators. It’s who we are, who we’ve always been. And to change the world of tomorrow, we’re doing things differently today.

Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment

Salary : $37,200 - $47,100