Job Posting for Regional Director at Classic Collision Corporate Services LLC
Job description
PRIMARY OBJECTIVES/JOB SUMMARY
The Regional Director is responsible for the overall operations and financial results of multiple locations within a designated area including but not limited to operations, internal and external development, business relationships, and profitability. The Regional is expected to mentor to all direct reports while leading the team effectively and efficiently.
Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION –Other duties may be assigned as necessary
Actively lead center level performance though General Managers: key metrics, quality, individual skill levels and culture
Communicate and manage the change process
Stay abreast of current vehicle repair procedures and technologies
Manage and hold all staff accountable for shop performance though Recipe Book execution.
Ensure customer satisfaction by coaching staff and resolve customer concerns as required
Recruit, interview and hire new staff as required
Train new hires regarding company policy and procedures
Promote safe, clean working conditions.
Promote, develop and act as a liaison with area insurance contacts and other referral points
Contact all claims managers and dealer accounts on a monthly basis.
Participate in external marketing and team building activities as requested
SKILLS/REQUIREMENTS
Minimum of five years collision repair / auto body management experience REQUIRED
Demonstrated success managing multiple body shop locations within an assigned area is preferred
Proven leadership and track record of employee development
Ability to read and understand financial (P&L) statements required
ICAR Platinum certification preferred
Ability to travel up to 50%
Must have valid driver's license and be eligible for insurance coverage
Working knowledge of CCC One estimating platform and management system
Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
BEHAVIORS/COMPETENCIES
Integrity
Respect and accountability at every level and every interaction
Customer Service
Provide the highest level of customer service while building customer satisfaction and retention
Innovation
Develops and displays innovative approaches and ideas to our business
Teamwork
Contributes to building a positive team spirit
Supports everyone’s efforts to succeed
PHYSICAL DEMANDS & WORK ENVIRONMENT
Frequently required to stand
Frequently required to walk
Occasionally required to sit
Frequently required to use hands and fingers
Frequently required climb, balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually required to lift/push weights up to 50 pounds
This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associate is expected to follow any other instructions and perform any other related duties as may be required by the manager.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
Salary.com Estimation for Regional Director in Chapel Hill, NC
$181,139 to $297,135
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