Patient Coordinator

Job Description

Job Details

Description

General Summary of the Purpose of the Position

The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.

Receive all patients into the clinic according to standards set forth by the company.

Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.

Answer phones promptly using standard greeting, listen empathetically and follow phone script.

Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.

Facilitate a concierge-level patient experience in the front office. (Setting the Stage)

Keep office neat, clean and current.

Prepare coffee and refreshments every morning.

Review charts for upcoming patient appointments using company checklist.

Administer patient intake forms at check-in.

Participate as needed in patient education.

Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)

Schedule and confirm all patient appointments.

Enter appointment outcomes within twenty-four hours of completion.

Use strategic scheduling to accommodate same- or next-day new patient appointments.

Prep schedule in advance for daily Opportunities and Special Events.

Track all orders, sales and payments through PMS system.

Adhere to PO Process and inventory guidelines.

Reconcile all deposits daily and report weekly.

Collect patient insurance information and verify benefits.

Submit insurance billing requests. Monitor claim status for follow-up as needed.

Help build practice through patient contact, outreach and retention marketing.

Always schedule follow-up appointments for patients seen in the clinic.

Be familiar with your clinic/regional marketing event calendar.

Place follow-up calls to patients included in remarketing outreach and campaign reports as received.

Ensure accurate patient record classification via updates to required fields and additional research as needed.

Prepare for and participate in special events.

Maintain day-to-day operational procedures.

Maintain office supplies and organization.

Manage patient files per company standards.

Adhere to HIPAA guidelines and protect patient privacy.

Other Duties:

Smile at all times

Adhere to guidelines set forth in the Employee Handbook

Support corporate health and safety objectives

React to change productively and handle other essential duties as assigned

Actively engage in meetings and training sessions applicable to the position

Maintaining a clean office at all times

Solid computer skills and knowledge of Microsoft Office Programs

Industry familiarity encouraged

Skills & Abilities

Excellent Customer Service skills

Help with marketing by promoting our offices

Ability to organize and multitask

Problem solving skills

Good communication and interpersonal skills required

A strong desire to learn

Positive outlook

Joy, Respect and Courage

Responsibilities

Exercise of authority or supervision over others

Confidential Information
This position has access to a variety of confidential customer data.

Required Communication:

External:

This position communicates regularly with patients, manufacturers, other vendors, and insurance companies

Internal:

This position communicates regularly with the administrative, clinical and leadership teams.

If you have hospitality experience, please apply!

Working Conditions:

Normal office conditions

Job Type: Full-time

Pay: $12.02 per hour

COVID-19 considerations:
To keep our employees as safe as possible, we have installed plexi-glass barriers and are providing masks, gloves and hand sanitizer.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

• Health insurance

Salary : $15 - $-1