Call Center Representative

JOB SUMMARY

• Serves as a liaison between the member and the credit union. Provides account information by phone or in person on a full range of credit union products and services, including loans. Processes loan applications, opens new accounts for members, resolves member issues and professionally handles the member’s daily needs. Provides a variety of transactional services to members including, but not limited to teller duties.

KNOWLEDGE AND SKILL REQUIREMENTS

• High school diploma or GED equivalent
• Must be bondable/insurable
• Duties require professional oral communication
• Possess an ability to interact effectively with Clearpath CU members, co-workers, and management
• Basic reading and arithmetic skills
• Computer literate, with the ability to learn customer service software applications
• Requires the ability to read, speak, and write English fluently
• Must present a professional appearance

PHYSICAL/MENTAL REQUIREMENTS

• Possess an aptitude to handle stressful situations
• Capable of performing simple and complex tasks
• Ability to comprehend/follow instructions, given both verbally and orally
• Ability to maintain an appropriate clean and organized work space
• Repetitive hand/finger action
• Capacity to prioritize work load and is multi-tasked oriented
• Normal vision and hearing
• Capable of operating various electrical office equipment
• Job requires standing and some sedentary work, consisting of occasional walking, and lifting up to 30 pounds

ESSENTIAL JON FUNCTIONS

• Greets and welcomes members and credit union visitors in a professional manner
• Provides prompt, efficient and accurate services in the processing of member transactions, in- person, by phone, or by mail
• May perform teller duties
• May respond to members’ email, in-branch or phone requests, problems and complaints. May need to direct members to appropriate person for specific information and assistance in a timely manner. Follows up with person member was referred to verify member concern was resolved
• Open new memberships and accounts, services existing accounts. Set up new account files and provides members with all necessary membership information
• Process member mail, and in branch transactions
• Promote Credit Union products and services based on member’s specific needs
• Assist member’s in balancing their checking accounts and resolving account discrepancies
• Perform back-office functions/duties as needed
• Process loan applications received via phone, online or in person. Assist members with application process, to ensure completeness of information and compliance with lending regulations
• Interviews member, gathers information, runs credit, researches any discrepancies
• Answers questions for members throughout the process. Explain the process to include loan “options”, insurance required, loan policies, rates, payoffs, etc.
• Enters information into Opening Act system, reviews information, notates non-conforming and out of the ordinary member information relevant to the lending decision. Makes recommendation to loan officer for loan decision taking all factors into consideration. Forward loan to appropriate queue for loan officer decision in a timely manner
• Maintain phone and loan application queue following up on any incomplete applications in a timely manner
• Handles requests from members for transfers, share withdrawals, check requests, CD/IRA transactions, LOC advances and any other member requests
• Participates in field marketing, in the vicinity of the branch as requested
• Other duties as assigned - see back office job list for specific details (if applicable)

Pay rate is contingent on relevant experience with the role.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Required)
• Banking: 1 year (Preferred)

Ability to Relocate:

• Burbank, CA 91502: Relocate before starting work (Required)

Work Location: In person