Our client is hiring a Technical Service & Repair Manager to lead our dynamic team of service technicians - driving excellence in repair, warranty administration, and technical support. You’ll play a key role in ensuring customer satisfaction by effectively diagnosing and resolving instrument issues, while contributing to the continuous improvement of our products and services.
The ideal candidate has strong RMA, repair, and technical support experience. You’re effective at managing a team of six including work prioritization, scheduling, and performance reviews. You’ve established and documented standards and procedures for efficient workflows, customer service, and quality. Finally, you have experience with CRM software to help implement and customize MS Dynamics.
Recognized as a Best Places to Work in SoCal in 2023, our client has been delivering professional-grade tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.
They offer a flexible work schedule with two days’ work-from-home, a hire-to-retire philosophy, and a kitchen full of snacks to keep you charged throughout the day.
What You’ll Do
What You Bring
Excellent benefits!
The California base annual salary range for this role is currently $80,000 to $95,000 plus bonus. Pay scales are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to, job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. We can share more information about our bonus program and benefits during the hiring process.
EOE AA M/F/Veteran/Disability
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