Client Servicing Analyst III - Top 15
Job Posting for Client Servicing Analyst III - Top 15 at Clearwater Analytics
Support daily, monthly, and quarterly operational delivery in addition to timely attention to issues raised by customers. Work includes interaction with customers via telephone, email, internal or third-party tooling, or chat to handle a variety of post-sales and implementation service functions. Processing customer requests and preparing documentation/tickets related to processing and servicing inquiries. Reconciling transactions and holdings of investment portfolios using data received via external portfolio data providers with the goal of providing timely and accurate reporting daily. Validates investment data against available third-party market data sources. Records and reports the status of daily and monthly operational delivery. Ensures service information is accessible by classifying and documenting work done. Handles requests for additional company materials. Maintains knowledge of product enhancements and the changing investments accounting industry. May reach out to customers, interact with website users, handle client training, and gather product feedback with the goal of enhancing the customers experience as a user.
Responsibilities:
Technical Competency:
- General Intermediate Technical Skills: in Excel & Salesforce navigation, report and dashboard building.
- Accounting: Intermediate knowledge of investment accounting principles and practices. Understands the nuances relating to multi-accounting basis (IFRS, STAT, GAAP, TAX, etc.)
- Finance: Intermediate understanding of TVOM, duration, yield, returns, and risk exposures. Beginning to appreciate nuances behind different methodologies and use cases.
- Asset Classes: Advanced understanding of fixed income and equity investments and intermediate knowledge of alternative security types. -what they are, why they are used, and how they work in CW.
- Market: Developing knowledge of at least one specific market/regulatory regime (e.g., IM, US insurance, Solvency II, Canadian insurance, etc.)
Functional Competency:
- Applies acquired skills, procedures, and decision-making best practices to complete a variety of issues. Building upon expertise of both client-specific processes and internal knowledge sets. Participates in one SME/Product tribe. Understands and applies Clearwater's core value proposition (aggregate, reconcile, report) in general and specific contexts.
- CW Tooling Skills: Intermediate Skills in in standard CW Tools utilized by operations. Familiar with most functionality for routine tasks but requires assistance to perform actions that are less common and more complex.
- Clearwater Website: Very comfortable with the "Big 3", statements, dashboards, report manager, formulas, CPD, advanced grouping and filtering. Familiar with the core offering of Accounting, Compliance, Risk, and Performance reports. Familiar with market specific product offerings and beginning to develop a repertoire of user stories.
- Efficiency: Consistently completes assigned work. When errors in daily work occur, proactively learns from those errors and works to avoid repeat mistakes going forward. Proactively works to continuously improve processes, procedures, tools and resources within their team. Able to handle any reconciliation support, including red errors, yellow errors, Task Resolutions, ACEs, Lot Links etc.
- METRICS: Manages workflow based on productivity and quality metrics as outlined by business
- Has built productive internal and external relationships through collaboration. Has demonstrated grit in dealing with difficult problems and clients. Demonstrates initiative in taking on longer-term, team or client-oriented projects.
- Internal Communication: Trusted to deliver accurate, timely, and thorough responses Level 1 (quick, accurate and thorough responses) to routine inquiries in both written and verbal contexts. Audience is typically team lead level or below. Most often the trainee vs the trainer, but able to support newer members as well. Sphere of influence mainly self.
- External Communication: Trusted to deliver accurate, timely, and thorough responses Level 1 (quick, accurate and thorough responses) to routine inquiries in both written and verbal contexts. May have more senior team members review emails before sending or sit in on calls for support. Audience is typically low- or mid- level stakeholders.
Leadership:
- Oversight: follows established procedures on work, requires instructions only on new issues. Trusted within team to make decisions and contribute to client success on routine items. May own a longer-term, client-specific project with active guidance from other team members. Independently owning day to day workflow for multiple core market clients. Independently answers low/medium complexity client queries, may require assistance with complex queries
- Continuous Service Improvement: Identifies opportunities for improvement and spearheads solutions individually/within role. Ability to communicate client impact on a variety of issues and proactively seeks out opportunities to do so in support of CEM. Supports creation of knowledge base and documentation.
Requirements:
- Bachelor’s degree or higher in Accounting or Accounting related field
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Strong problem solving and math skills
- Strong computer skills, including Microsoft Office skills
Desired experience and skills:
- Finance and/or accounting experience
- Knowledge of GAAP and/or fixed income investments
- Securities or financial markets experience
- SQL query writing skills
- Bachelor’s Degree and 2 years of directly relevant experience in Investment Management, FinTech, Investment Accounting, or Investment Operations
- Working knowledge of financial services, accounting, structured products, derivatives, fixed income securities, GAAP, etc
- Securities or financial markets experience
- Advanced knowledge of Excel such as VLookUp, SUMIF, Pivot Tables, and Ribbon
What We Offer:
- Headquarters in the heart of downtown Boise
- A Business casual atmosphere in a flexible working environment
- Team focused culture that promotes innovation and ownership
- Access to cutting edge investment reporting technology and expertise
- A Continual learning, professional development and growth opportunities
- A Competitive salary and benefits package; including health, vision and dental
- Additional benefits including PTO, 401(k) with 4% employer match
- 3 Weeks work from anywhere
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Salary.com Estimation for Client Servicing Analyst III - Top 15 in Boise, ID
$97,630 to $152,316
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Clearwater Analytics
Boise, ID
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New York, NY
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Client Servicing Division Lead
Clearwater Analytics, Boise, ID
State of Idaho, Boise, ID